talk radio producer community service coordinator resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Narrative-driven News Producer, Outreach Liaison, and Team Leader experience in directing activities in multiple settings for over 10 years. Visionary creator to produce entertaining and inspiring pieces. Community leader skilled in promoting community resources and initiatives through events, and social medial platforms. Problem solver, networker and consensus builder.

  • Excellent Communication
  • Social Media Savvy
  • Planning and Coordination
  • Organization and Time Management
  • Media Relations
  • Community Resources
  • Event Networking
  • MS Office
  • PeopleSoft
  • RightNow Web
  • Sales Force
  • Meltwater
  • Stream Yard
  • Adobe Audition 3
Work History
02/2013 to Current Talk Radio Producer /Community Events Reporter City Of Visalia, Ca | Visalia, CA,
  • Conduct the production of multiple live shows - found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
  • Perform Board Operator duties to ensure the technical production is running smoothly and professionally over the air waves, i.e. breaks, commercials, promotions, and music.
  • Research, interview and book, government agency officials, community activists, grassroots organizations, public figures and celebrities as guests.
  • Follow local and national news closely to immediately break interesting and critical stories such as Teacher shortage and low student attendance.
  • Cover and report live community events such as March for Missing Chicago Girls, and upon request events held by the Mayor's office i.e. public safety forums to broadcast live footage via Facebook.
  • Plan events and direct live remote broadcast - the annual Taste of WVON as well as client events such as AARP Health and Wellness fair.
  • Ensure all program content is on-brand and consistent across all channels including on air, online, social media.
  • Grew audience listenership by 80 % via Nielson Report.
  • Spearhead weekly in-person/remote conference call meetings with sale executives, production team and program management, to discuss current events and potential community involvement initiatives.
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
  • Conducted interviews, training and mentored team members to promote productivity, accuracy and commitment to client services.
  • Respond to inquiries and filing required reports with FCC regulation for further action.
09/2019 to 01/2022 Community Outreach Liaison /Customer Service Representative Cook County Treasurer Office Of Maria Pappas | City, STATE,
  • Spearheaded Black Houses Matter initiative-an intensive effort to remove Black homeowners off the tax sale list and provide refunds via missing exemptions and overpayments.
  • Made daily cold-calls and sent emails to media, community organizations, state and government entities, pulic figures and leaders to make aware of information surrounding property taxes - 40 million dollars in refunds, 35 million dollars in overpayments, and 20 thousand delinquent properties on the tax sale list.
  • Coordinated daily organic introductions for the Treasurer to meet aligned community leaders, churches, and the mayors in Chicago's south and west suburbs to build relationships with key organizations and stakeholders
  • Negotiated multiple contracts for streaming radio platforms and secured multiple local news and special programs to promote Black Houses Matter (i.e., ABC 5 “Making a Difference”, and Black Houses Matter, a 30-minute live radio show)
  • Strategically collaborated with highly visible community organizations such as the Chambers of Commerce for various levels of financial support and participation in paying for delinquent property taxes.
  • Organized a successful partnership with community organizers to include Cook County Treasurer Black Houses Matter initiative at weekly free giveaway events such as Black Men United.
  • Planned and organized Cook County Treasurer Business Tours - to meet entrepreneurs and their customers to check addresses for possible refunds, and provide information about property taxes.
  • Driving force behind the creation of the Pappas Mobile Office
  • Performed Customer Service Representative duties to a large volume of customers inquiring about property tax questions such as exemptions, overpayments, tax sale, delinquencies, redemptions and refunds - all with a positive attitude and focus on customer satisfaction.
  • Mentored, guided, and led team of 12 in the Outreach department to foster proper completion of assigned duties.
06/2015 to 05/2021 Talk Radio Producer - Urban Business Roundtable Midway Broadcasting Corp. / Ariel Investment | City, STATE,
  • Produced a weekly Saturday broker show powered by Ariel Investment which promoted engaging dialogue and debates about the impact of business and economic trends in African American communities
  • Coordinated and collaborated with radio station managers, staff, and show host on regular programming to produce live broadcasts across iHeartRadio network and other affiliate stations
  • Spearheaded strategic research to discover and book influential entrepreneurs, tech professionals, business leaders, academia, financial experts, as guests on the show
  • Orchestrated mock interviews, provided show details as well as emailed compelling marketing material to persuade participation and attendance on the show
  • Developed long-standing relationships with guests, news/media outlets, publicists, journalists, and managers to help maintain show relevancy and support
  • Provided host with tailored breaking news information, story lines, and run-down show sheets
  • Managed/directed graphic design team to create content for all social media outlets (Facebook, Instagram pages, twitter etc.), which helped to maintain the show’s social presence, brand awareness, and likability
  • Monitored social media metrics, insights, and feedback to better understand the show’s target audience to cultivate engaging show topics that were both empowering and united the community
  • Coordinated the award ceremony ‘40 Game Changer.'
Expected in to to | Communication Roosevelt University, Chicago, IL, GPA:

Midway Broadcasting Corporation

WVON 1690AM partnered with National Public Radio, WBEZ to simulcast a 3 hour special program to discuss violence on the south and west sides of Chicago.

Cook County Treasurer

Black Houses Matter Initiative - Refunded $61 million in two years back to African American homeowners in overpayments and missing exemptions. Removed $20 thousand homeowners off the tax sale list.

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Resume Overview

School Attended

  • Roosevelt University

Job Titles Held:

  • Talk Radio Producer /Community Events Reporter
  • Community Outreach Liaison /Customer Service Representative
  • Talk Radio Producer - Urban Business Roundtable


  • Some College (No Degree)

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