Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
A highly motivated and experienced professional clearly focused on People Management. More than 15 years in experience in the Human Resources field. Career developed in both, generalist and specialist positions. Areas of expertise including Leadership Development, Performance Management, Succession Planning Training and Development, Training Facilitation, Talent Acquisition, Employee Relations. International and multicultural understanding.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
  • International exchange developing professional skills in the Human Resources area as well as improvement of English language and broad-based knowledge of the European culture Main activities in the area of Human Resources: Recruitment and Selection, Training needs, Performance Management Annual Survey of Employee Satisfaction - Monitoring the Action Plan Payroll Administration (outsourced contract) - incorporating preparation, analysis and ensuring adequate controls maintained and complaint with requirements Managing all staff related issues Mar 2000 to May 2006: Delphi Automotive Systems HR Supervisor Responsible for the start up the HR Department in a green-field site, managing overall human resources functions that includes: Organizational Development, Recruitment and Selection, Learning and Talent Development Strategy, Leadership Development, Performance Management, Compensation and Benefits, Labor Relations, Trade Union Negotiation, Profit Sharing Negotiations, Department Labor Negotiation, HR policies and procedures and Payroll administration Responsible for Occupational Health and Safety Leadership in Certification OHSAS 18001 Leadership in Certification ISO 14001 Leadership in implementation 5Ss Program Managerial participant in certification for TS 16949 Monitoring Employee statistics (absenteeism, turnover, training, overtime) Creating programs to retain employees such as a Career Plan based on Competencies Fulfilling social responsibility of the company by organizing programs with charitable organizations Organizing engagement programs and activities to build a positive employee relationship May 2005 - May 2006 (reallocated to Porto Alegre Plant - Brazil) HR Supervisor Managing a Team of eight HR colleagues Redesigning and restructuring the Recruitment & Selection System Coordinating the certification process for OHSAS 18001 Negotiating agreements with Trade Unions Coaching by Advising & supporting line managers on employment issues relating to grievances and disciplinary action, absenteeism, performance management, termination of employment, equality and diversity, employment legislation, maternity leaves processes and organisational change management.
  • Acting as a mediator in areas of conflict, to facilitate a mutually acceptable resolution Training Influencer Training - Vital Smarts Trained - Troy - Michigan Assertive Communication - Enora Leadership Development - Programa Academia de Líderes - Meritor PDA Analyses 360 Feedback Analyses - Denison Strategic Negotiation - Honda & Gentil Leadership, Interpersonal Relations, Training Analysis Balanced Scorecard reporting, as applied to HR 5S and Kaizen for process improvement Legal aspects of Accidents at Work Problem Analysis and Solving Methodologies Qualification Advanced Product Quality Planning (APQP) Qualification Strategic design, implementation and Qualified Auditor for.
02/2013 to 05/2016 Talent Management Consultant Google Inc. | , ,
  • Talent Acquisition: Responsible for full recruitment lifecycle, searching and obtaining a pool of potential candidates with the desired knowledge, skills and experience to allow managers to select the most appropriate candidate to fill strategic and operational positions.
  • Provide excellent Talent Acquisition partnership to hiring managers; building a trusted relationship; with constant collaboration to meet their current and future staffing needs.
  • Focus on recruiting and sourcing activities for open positions, creating best strategies through a broad variety channels including passive candidates, University programs, direct recruitment, employee referrals, Internet and other media advertisements.
  • Organizational Development: Ensure full alignment between global business strategy and local people initiatives.
  • Monitoring annual training plans.
  • Design in-house training programs, structure and implementation.
  • On-line learning, manage training vendors.
  • Drive continuous improvement in training programs to answer fast changing business reality.
  • Planning and organizing new employee's on-boarding activities.
  • Succession and Development Review processes: Responsible for the identification process and calibrate meetings.
  • Prepares materials, coordinates communication, provide guidelines, presentations and support for Local leadership.
  • Supports design, implementation, and facilitation of talent development programs.
  • Follows up to assure quality of the implementation.
  • Conducts analysis, feedback and action planning.
  • Performance Management: Support a robust performance management process to build cross-functional enterprise leadership capabilities and bench strength.
  • Goal Setting, training and monitoring process.
  • Organizational Climate Survey: Conduct annual survey process and action plans.
  • Manage 360 Feedback Survey for managers.
12/2011 to 02/2013 Talent Management Coordinator 360Pi | , ,
  • Responsible for Performance Management process, Trainee Program, Coaching Managers, Recruitment & Selection and online training Programs.
  • Administer associate development including International Development Programs, evaluation, training and retention; work with office management, practice groups, and relevant regional/global resources on professional development initiatives.
04/2011 to 11/2011 HR Supervisor Ace Hardware | , , Brazil
  • Responsible for all HR related activities supporting the overall Regional Human Resources including employee relations, talent acquisitions, employee engagement, training and development, performance management, compensation and benefits, Trade Union Negotiation, Profit Sharing Negotiations.
  • Responsible for on-boarding process of all new employees including the New Hire Orientation Program, conducting the Human Resources Group Policies and Procedures Implement and guarantee a recruitment process which brings in and develops the right people with the right attitude, to organize and provide sufficient training of company policies and routines related to their job.
  • Legal advisory and contact person regarding all personnel matters for management and employees.
  • Conducting and administering professional training and development to ensure business unit is trained with the right skills and competencies.
  • Providing data for Human Resources Management monthly, quarterly and regional reports.
  • Maintaining and developing HR policies, ensuring compliance and to contribute the development of corporate HR policies.
09/2006 to 01/2011 Bickford Senior Living | , ,
Expected in Dec 2000 Bachelor of Business Studies | University of Vale Do Rio Dos Sinos, , GPA:
Expected in Oct 2005 Post-Graduate | Management & Human Development Lutheran University of Brazil, , GPA:
Management & Human Development
Expected in Dec 2009 Certificate in Business (Ireland) Eden College - Dublin - Feb 2010 - Dec 2010: Certificate in Personnel Practice - CIPD (Ireland) | National College of Ireland, , GPA:
Expected in Dec2014 MBA | Strategic Management , , GPA:
Strategic Management Brazilian Business School - Sept 2013 International Assignment - University of Barcelona (1 week) -
English - fluent *Spanish & Italian - working knowledge *Portuguese - mother language
acquisitions, advertisements, benefits, business strategy, CIPD, Coaching, continuous improvement, Dec, employee relations, English, fast, Focus, functional, Goal Setting, hiring, Human Resources, HR, Human Resources Management, ie, Italian, leadership, Legal, materials, meetings, Negotiation, Negotiations, enterprise, office management, Organizational Development, organizing, Organizational, Performance Management, Personnel, Policies, Portuguese, presentations, processes, Profit, quality, reality, Recruitment, recruiting, Spanish, staffing, strategic, training Programs

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School Attended

  • University of Vale Do Rio Dos Sinos
  • Lutheran University of Brazil
  • National College of Ireland

Job Titles Held:

  • Talent Management Consultant
  • Talent Management Coordinator
  • HR Supervisor


  • Bachelor of Business Studies
  • Post-Graduate
  • Certificate in Business (Ireland) Eden College - Dublin - Feb 2010 - Dec 2010: Certificate in Personnel Practice - CIPD (Ireland)
  • MBA

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