Take reservations over the telephone, through email and in person Resume Example
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TAKE RESERVATIONS OVER THE TELEPHONE, THROUGH EMAIL AND IN PERSON
Professional Summary
To seek gainful employment with a company that can benefit from my experience in Administration and customer service fields and where my productivity will enhance the profits of the business. Ability Summary Analyze operational or management reports or records; analyze organizational operating practices or procedures; assign work to staff or employees; calculate rates for organization's products or services; compile itinerary of planned meetings or activities; conduct training for personnel; develop staffing plan; evaluate information from employment interviews; hire, discharge, transfer, or promote workers; interview job applicants; prepare financial reports; resolve personnel problems or grievances; and process payroll. I am dependable, reliable, a team player, willing to learn new tasks and do what is necessary to get the job done properly and in a timely manner.
Accomplishments
- Ensured that each customer received outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintained an awareness of all promotions and advertisements. Assisted in floor moves, merchandising, display maintenance, and housekeeping Assisted in processing and replenishing merchandise and monitoring floor stock. Aided customers in locating merchandise. Communicated customer requeststo management. Assisted in completing price changes within the department. Participated in year-end inventory and cycle counts. Assisted in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned from time to time by any manager
- Ensured that each customer received outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintained an awareness of all promotions and advertisements. Assisted in floor moves, merchandising, display maintenance, and housekeeping Assisted in processing and replenishing merchandise and monitoring floor stock. Aided customers in locating merchandise. Communicated customer requests to management. Assisted in completing price changes within the department
- In the Student Government Received the Principal's award for service to the school
Experience
03/2014 - 03/2015
Company Name － City, StateTake reservations over the telephone, through email and in person921 W. Atlantic St, Emporia, VA Greet guests and patrons as they arrive Ask if guests have a prior booking Manage the registration process Ask for identification and ensure that the provided credentials are accurate Handle guest check-ins and check-outs appropriately Operate hotel switchboard, take calls and provide information and transfer calls Manage accurate accounting of all rooms Take reservations over the telephone, through email and in person Answer queries regarding the hotel's services, charges etc Refer guests to appropriate departments to resolve complaints or provide suggestions Compute bills and take payments Provide guests with directions around the hotel Contact housekeeping and maintenance departments when a problem is reported Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
03/2010 - 06/2014
Company Name － City, StateServerDelivers food and drinks to guests using Applebee's team delivery system. Greet guests, answers questions, makes suggestions regarding food, drinks, and service. Interacts verbally with all guests creating a friendly and upbeat atmosphere. Relays orders to service bar and kitchen via the point-of-sale computerized register system. Observes guests and responds to any additional requests. Presents guest check to each table and accepts a form of payment. Makes correct change and/or completes the proper charge card procedure. Participates in the clearing and resetting of dining room tables. Transports plates, glasses and baskets to and from dining room, service bar, and the kitchen
01/2010 - 04/2010
Company Name － City, StateStaffing CoordinatorCoordinated the staff for Nursing Services; responsible for the design and implementation of staffing patterns for professional and nonprofessional nursing personnel, including both intermediate and residential care levels. Utilized patient/client information only for the purposes of performing job responsibilities and adhered to the HIPAA Privacy and Security Rules and maintained patient confidentiality. Provided feedback for the training and informational materials submitted to nurses, nurse agencies and staff. Worked with existing nurses and nurse staffing agencies to maintain our relationship and encourage repeat business.
11/2009 - 01/2010
Company Name － City, StateAssistant Administrator (Trainee)Assisted the Home Health Administrator, which included being responsible for assisting the Administrator for the overall business management of home health care. Assisted in the creation and implementation of policy and procedures, hired and supervised office and field staff, assited the Administrator with billing and finances, ordered supplies. Maintained code of Virginia lisensure. Audit consumers charts and reviewed ISP and other wavier services.Processed payroll..
05/2008 - 11/2009
Company Name － City, StatePersonnel CoordinatorProcessed payroll for 100 plus staff. Managed the recruitment process: Advertised placements; Interviewed Arrangements; Made Physical Appointments; performed reference verifications; Drafted any submission of acceptance or rejection letters; Completed timely documented follow up with applicants; updated and completed the filing system for personnel records in accordance with polices and procedures. Responsible for completion of all documentation and correspondence prior to the starting date of new employees; updated personal database and sent out notice/correspondence to employees for any evaluation, or other matters. Organized social functions for the company (i.e. Christmas Party).
07/2007 - 05/2008
Company Name － City, StateSales Clerk, FoodEnsured that each customer received outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintained an awareness of all promotions and advertisements. Assisted in floor moves, merchandising, display maintenance, and housekeeping Assisted in processing and replenishing merchandise and monitoring floor stock. Aided customers in locating merchandise. Communicated customer requests to management. Assisted in completing price changes within the department. Participated in year-end inventory and cycle counts. Assisted in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned from time to time by any manager.
04/2008 - 05/2008
Company Name － City, StateOn Call CoordinatorResponsible for filling client job orders, notifying the nursing staff of cancelations and/or information related to job assignments. Answered incoming calls pertaining to job assignments and applicant inquiries.
11/2006 - 02/2007
Company Name － City, StateSales AssociateEnsured that each customer received outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintained an awareness of all promotions and advertisements. Assisted in floor moves, merchandising, display maintenance, and housekeeping Assisted in processing and replenishing merchandise and monitoring floor stock. Aided customers in locating merchandise. Communicated customer requests to management. Assisted in completing price changes within the department. Participated in year-end inventory and cycle counts. Assisted in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned from time to time by any manager.
06/2006 - 11/2006
Company Name － City, StateCheck Point AttendantAssisted passengers through check point security.
01/2006 - 06/2006
Company Name － City, StatePharmacy TechnicianComplied with all federal and state laws, rules and regulations. Communicated with all health care professionals when permissible and according to state law.Access, input and retrieve information to/from the computer. Maintained prescription prioritization throughout prescription processing. Resolved Third Party rejections and complete any manual claim forms.Process prescriptions Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling of prescriptions. Performed all prescription pick-up procedures, in adherence of CVS policy and procedures Complete Prescription Pick-Up Log, validate customer address. Offered to Counsel and direct customer to Pharmacist Performed all register transactions, in adherence of CVS policy and procedures This includes cash, check and charge transactions Retrieved and file prescriptions appropriately according to State and Federal Law Participated in all required store operational meetings Maintained a clean, organized and professional pharmacy department, according to CVS standards.
01/2006 - 06/2006
Company Name － City, StateChild Care AssistantAdministered first aid and/or medication to children as may be required for the purpose of meeting immediate health care needs. Cleaned child care center for the purpose of maintaining a safe, orderly and sanitary environment. Confers with parents, children, staff, supervisor, etc. for the purpose of conveying and/or receiving information. Coordinated assigned age appropriate program activities for the purpose of providing for the developmental growth of children in the child care center. Monitored children for the purpose of providing a safe and positive learning environment. Orientated new employees for the purpose of ensuring their understanding of Child Care Center operations/regulations. Participates in various meetings (e.g. staff development, staff meetings, etc.) for the purpose of sharing information and/or improving ones skills and knowledge. Prepared meals for the purpose of meeting mandated daily nutritional requirements. Reports observations and incidents (e.g. accidents, fights, inappropriate social behavior, violations of rules, safety conditions, etc.) for the purpose of communicating information to appropriate instructional and/or administrative personnel. Assisted other personnel as may be required for the purpose of supporting them in the completion of their work activities.
05/2004 - 08/2004
Company Name － City, StateGas Station AttendantReceived payments by cash, check, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greeted customers entering establishments. Maintain clean and orderly checkout areas. Established or identify prices of goods, services using calculators, cash registers, or optical price scanners. Calculated total payments received during a time period, and reconcile this with total sales. Computed and record totals of transactions. Issued trading stamps, and redeemed coupons. Resolved customer complaints. Sorted, count, and wrap currency and coins. Answer customers' questions, and provide information on procedures or policies. Stocked shelves, and mark prices on shelves and items. Compiled and maintain non-monetary reports and records. Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
06/2002 - 08/2002
Company Name － City, StateCamp Counselorsupervisied group of campers with attention to all of the following: program, health, happiness, discipline, cleanliness, safety, routine duties, character and skill development. Assisted campers plan, carry out and evaluate projects and activities. Promoted camper participation in activities. Assisted campers with housekeeping chores. Communicated with other counselors for various responsibilities. Assisted with camp programs and encourage camper participation. Exhibited personal habits, health, dress, speech, table etiquette and relationships with other staff that serve as a beneficial model to campers. Assited the camp directors and other camp staff to iron out difficulties with facilities, programs and campers.
Education
Southside Virginia Community College － City, State, USVocational: Human Services
- Completion Date Issuing Institutio
- Location Qualification Course of Study 07/2014 Southside Virginia Community College Emporia, VA 2 Years of College or a Technical or Vocational School Human Services
Norfolk State UniversityVocational: Social Work05/2005 Norfolk State University VA 1 Year of College or a Technical or Vocational School Social Work
Gwynn Park High SchoolHigh School Diploma: Student Government06/2004 Gwynn Park High School MD High School Diploma General High School Curriculum In the Student Government Received the Principal's award for service to the school. Occupational Licenses & Certificates
Certification: TitleCertification Title Issuing Organization Completion Date Personal Care Assistant Care Advantage 02/2010
Certifications
HIPAA Occupational Licenses & Certificates Certification Title Issuing Organization Completion Date
Skills
Greet, Kitchen, Housekeeping, Maintenance, Cash, Payroll, Arrangements, Correspondence, Database, Documentation, Filing, Personnel Records, Recruitment, Sales, Payments, Customer Service, Cycle Counts, Greeting, Inventory, Merchandising, Receptionist, Retail Sales, Accounting, Switchboard, Telephone, Clerk, Sales Clerk, Security, Front Desk, Check Point, Access, Cvs, File, Operations, Pharmacy, Hipaa, Staffing, Training, Associate, Sales Associate, Credit, Optical, Trading, Vouchers, Audit, Billing, Business Management, Isp, Etiquette, Incoming Calls, Award
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Resume Overview
School Attended
- Southside Virginia Community College
- Norfolk State University
- Gwynn Park High School
Job Titles Held:
- Take reservations over the telephone, through email and in person
- Server
- Staffing Coordinator
- Assistant Administrator (Trainee)
- Personnel Coordinator
- Sales Clerk, Food
- On Call Coordinator
- Sales Associate
- Check Point Attendant
- Pharmacy Technician
- Child Care Assistant
- Gas Station Attendant
- Camp Counselor
Degrees
- Vocational : Human Services
Vocational : Social Work
High School Diploma : Student Government
Certification : Title
