Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Customer Relations-accomplished in working with many customers at one time while providing superior customer service. Customer Retention-accomplished in bringing customers back and checking for customer satisfaction. Problem Resolution-experienced in working in an environments where problems have to be resolved with little supervision. Supervising Management Teams-Experienced in motivating and mentoring team members to be more productive. Licenses Management Supervisor, Nj Key Casino License, 5/2015. NJ key license is required by all Nj casinos who are in management positions. As a Pit Manager/Supervisor I was highly successful in optimizing staffing, table game limits and the risk management dealing with various table game and customer situations. My casino supervisory experience has trained me to handle multiple customers at one time while maintaining while an upbeat and positive attitude. My skills as a card counter has allowed me to catch card counters on the MIT Team , various counters from across the country and have to watch the famous Ken Houston when he was alive. He wrote the famous book (Million Dollar Blackjack) My past experience has trained me in the art of greeting customers, being positive and upbeat, building a relationship with the customer and giving the customer a great Farwell. Past experience required me to oversee the operations of my assigned area, ensuring compliance with all government and company regulations, internal controls, and department policies and procedures. To provide and maintain a safe work atmosphere for both customers and employees by communicating concerns to proper supervisors and departments. Areas of Strengths Functional Area of Expertise ] Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up. Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual. Resourceful, energetic, competent, multi-task and results-oriented. Effective management, technical, and supervisory skills. Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. * Work well as a team member or independently. Resourceful, energetic, competent, multi-task and results-oriented. Public speaking and presentation experience. Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up. I have over 25 years' experience in BJ, Roulette ,Mini Bacc, Asian Games and Carnival Games. Skilled in game protection Knowledgeable in Harassment, Money Laundering, CTR and SARC policies of the federal government. Able to skillfully detect skilled cheats and save the company from financial risk of loss of profits. Customer service, trained to be upbeat and positive, build relationships with the customers and giving the customer a good farewell. Will carry out policies and procedures of the company without question. Accomplished at working under pressure and completing task on time. Accustom to working with little or no supervision
Highlights
  • Effective management, technical, and supervisory skills.
  • Public speaking and presentation experience.
  • Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet.
  • Functional Area of Expertise ]
  • Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual.
  • Mediation and problem solving skills.
  • Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet.
Education
Eastern Kentucky University LSAT's for Law School Richmond, Ky Expected in Bachelor of Arts : Political Sci. Political Sci Business - GPA : Political Sci. Political Sci Business
Atlantic Community College , Expected in A.A. AA degree : Liberal Arts - GPA : Liberal Arts
Accomplishments
  • Preventing Workplace Harassment, Caesars entertainment Sculpt Courses.
  • What is harassment.
  • The people that are in a protected class.
  • How to and when to report harassment.
  • Information and Security training, Caesars Entertainment Skill port courses.
  • How to protect the integrity of the workplace; security of e-mails, non-business us of business systems, reporting infractions of security policies and non-disclosure of company information.
  • Anti-money Laundering and Assessment, Caesars Entertainment .Skill port courses.
  • Observation training in people trying to launder money.
  • Managing there Empire, Caesars Entertainment, Atlantic City.
  • Three day course in management and supervisory training skills.
  • Attention in promoting team play and communication skills.
  • Training in documentation and employee motivation Coaching Teams and Personality Simulations, Caesars Entertainment Skill port Courses.
  • This simulation is for anyone who has a role in improving the performance of co-workers, keeping in mind the fact coaching is not a top down activity.
  • Motivating and Enhancing work performance.
  • Caesars Entertainment Skill port assessment.
  • For employees of all levels who lead and manage teams and anyone who wishes to develop and refine their leadership skills in a team environment, Resolving Customer Conflict, Caesars Entertainment Class, Harrah's.
  • how to resolve customer conflict.
  • How to speak to customer, empathize and satisfy the customer.
Experience
Hoosier Park - Table Games Supervisor
Anderson, IN, 06/2013 - 01/2015
Hoosier Park - Table Games Supervisor
Anderson, IN, 02/2013 - 05/2013
  • Caesars Entertainment, Atlantic city .NJ, 08234.
- Casino Supervisor/ Pit Manger
, , 06/2003 - 12/2011
Landry's - Dual Rate Pit Manager
City, STATE, 06/1981 - 06/2003
Interests
Casino Cheating Seminar, Caesars Entertainment, Caesars Hotel and Casino, 7/2010. How to spot Blackjack, Roul,, Mini Bacc and Craps Cheaters Cheating Seminar, Claridge Hotel and Casino, Atlantic Community College, 1995. Cheating and Scam seminar conducted by the professional cheat George Joseph. Card Counting, Seminar 21. Professional School of Card counting. A private school where i paid at my own expense to learn the different ways to count and get over on the casinos. Card counting, Claridge Hotel and Casino, Claridge. Card counting training to be on the count team at the casino. Honors Employee of the Month, Claridge Hotel and casino. While working as a Table Games Supervisor i was awarded the Employee of the month. I was given a award, a company car for the month with all the gas i could use, my picture in the Atlantic City Press and a gift certificate for $500. While working at he Claridge Hotel and Casino i spotted a couple of guys they ended up to be part of the MIT team and was able to notify my supervisors and take counter measures against them. Volunteer Caesars Entertainment, Atlantic City 2010 to 2012 Casino Supervisor While working for Caesars Entertainment we had what was called the HERO program in which people volunteered their time to organizations that Caesars sponsored. I worked at the Atlantic County Food Bank several times, I worked Christmas in July at the Rescue Mission, and helping out at the for Thanksgiving at a nursing home. Management or Supervisory Qualification Highlights My skills in Bj, Roulette, Bacc, Pi Gow
Additional Information
    Casino Cheating Seminar, Caesars Entertainment, Caesars Hotel and Casino, 7/2010. How to spot Blackjack, Roul,, Mini Bacc and Craps Cheaters Cheating Seminar, Claridge Hotel and Casino, Atlantic Community College, 1995. Cheating and Scam seminar conducted by the professional cheat George Joseph. Card Counting, Seminar 21. Professional School of Card counting. A private school where i paid at my own expense to learn the different ways to count and get over on the casinos. Card counting, Claridge Hotel and Casino, Claridge. Card counting training to be on the count team at the casino. Honors Employee of the Month, Claridge Hotel and casino. While working as a Table Games Supervisor i was awarded the Employee of the month. I was given a award, a company car for the month with all the gas i could use, my picture in the Atlantic City Press and a gift certificate for $500. While working at he Claridge Hotel and Casino i spotted a couple of guys they ended up to be part of the MIT team and was able to notify my supervisors and take counter measures against them. Volunteer Caesars Entertainment, Atlantic City 2010 to 2012 Casino Supervisor While working for Caesars Entertainment we had what was called the HERO program in which people volunteered their time to organizations that Caesars sponsored. I worked at the Atlantic County Food Bank several times, I worked Christmas in July at the Rescue Mission, and helping out at the for Thanksgiving at a nursing home. Management or Supervisory Qualification Highlights My skills in Bj, Roulette, Bacc, Pi Gow
Skills
dependable, E-mail, Functional, Mediation, PowerPoint, Windows, Word, problem solving skills, Public speaking, supervisory skills

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Resume Overview

School Attended

  • Eastern Kentucky University LSAT's for Law School
  • Atlantic Community College

Job Titles Held:

  • Table Games Supervisor
  • Table Games Supervisor
  • Casino Supervisor/ Pit Manger
  • Dual Rate Pit Manager

Degrees

  • Bachelor of Arts
  • A.A. AA degree

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