Customer Relations-accomplished in working with many customers at one time while providing superior customer service. Customer Retention-accomplished in bringing customers back and checking for customer satisfaction. Problem Resolution-experienced in working in an environments where problems have to be resolved with little supervision. Supervising Management Teams-Experienced in motivating and mentoring team members to be more productive. Licenses Management Supervisor, Nj Key Casino License, 5/2015. NJ key license is required by all Nj casinos who are in management positions. As a Pit Manager/Supervisor I was highly successful in optimizing staffing, table game limits and the risk management dealing with various table game and customer situations. My casino supervisory experience has trained me to handle multiple customers at one time while maintaining while an upbeat and positive attitude. My skills as a card counter has allowed me to catch card counters on the MIT Team , various counters from across the country and have to watch the famous Ken Houston when he was alive. He wrote the famous book (Million Dollar Blackjack) My past experience has trained me in the art of greeting customers, being positive and upbeat, building a relationship with the customer and giving the customer a great Farwell. Past experience required me to oversee the operations of my assigned area, ensuring compliance with all government and company regulations, internal controls, and department policies and procedures. To provide and maintain a safe work atmosphere for both customers and employees by communicating concerns to proper supervisors and departments. Areas of Strengths Functional Area of Expertise ] Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up. Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual. Resourceful, energetic, competent, multi-task and results-oriented. Effective management, technical, and supervisory skills. Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. * Work well as a team member or independently. Resourceful, energetic, competent, multi-task and results-oriented. Public speaking and presentation experience. Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up. I have over 25 years' experience in BJ, Roulette ,Mini Bacc, Asian Games and Carnival Games. Skilled in game protection Knowledgeable in Harassment, Money Laundering, CTR and SARC policies of the federal government. Able to skillfully detect skilled cheats and save the company from financial risk of loss of profits. Customer service, trained to be upbeat and positive, build relationships with the customers and giving the customer a good farewell. Will carry out policies and procedures of the company without question. Accomplished at working under pressure and completing task on time. Accustom to working with little or no supervision
