Self motivating, Goal-Oriented, Self starter, managing subordinates,
Leadership driven, Team motivator, Accomplished, Loyal, Integrity, Upper Management, Training team, Flexible schedule, Genuine, Organized, Attentive, Positive attitude, Problem solving, Guest service Positive and negative, Coaching, Introduce new ideas, budgeting, monitor quarterly goals, acknowledge achievements by my team and award behaviors or job performances when necessary.
Managed a high-performing team of more than 100 casino dealers, 3 Pit Managers, 3 Assistant Pit managers, and 6 Supervisors. Surpassed every sales target set by upper management for 3 straight years. Key contact for the top 5% table games players and increased the amount of return visits. Leader of the Quarter Nominee Q2 2011, Team member of the month nominee April 2005. Promoted, trained, and mentored 3 Salaried supervisors currently serving on my team.
Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.Educated customers on game rules and mathematical probabilities of various wagers.Took and paid bets and retrieved cards.Inspected cards and equipment to be used in games to verify proper functioning.Created strategic marketing plans to enhance customer satisfaction and boost customer loyalty.Processed and maintained records of casino credit and issued casino markers.Maintained the integrity of table game operations by supervising blackjack and poker dealers. Guest disputes. Oversee 26 table games with an average of 15,000 in chips in 3 different Pits. Launch investigations and work with our surveillance to pinpoint possible issues with dealers or guests.
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