Results-driven and dedicated Systems Analyst / Telecommunications Engineer with excellent technical, analytical and communication skills demonstrated by 5+ years of solid experience. Versatile Leader / Engineer that's highly effective at working independently and as part of a team. Seeking a challenging and growth oriented company and to be a part of a team that dynamically works towards the development of the organization. I am looking for a unique opportunity to join a company where I will be able to learn the necessary hands on management and technical skills needed to grow with the company and progress my career.
10/2015 to 01/2016
systems support analyst 3Wells Fargo Advisors - Charlotte, NC
Collecting and analyzing OS performance metrics for Distributed Systems applications, and applied understanding of those metrics to optimize the application's ability to effectively meet SLAs/OLAs Responsible for monitoring all application systems as they run through the console, addressing issues as they occur by validating code and working with programmers to resolve issues Supported Operating Systems and multiple supporting Applications on various platforms Examined and wrote queries to extract data and validate data loads.
Worked with development team to assess issues and test for solutions Assists with migrations from development to production, upgrades, installations and/or configurations.
Create and support departmental SharePoint web pages and a variety of ad hoc and reusable reports or queries utilizing Microsoft Access, SQL, Excel, and Visual Basic for Applications.
Develop standard reports for ongoing customer and management needs.
Understanding BCP, quality, security and compliance requirements for supported areas and monitored changes to identify risk to production systems.
Troubleshooted network, hardware and software issues using pre-defined guidelines, templates and/or test scripts, identifies and resolved problems.
04/2013 to 03/2015
Network Operations Center EngineerCarolinas Healthcare System - Charlotte, NC
Responsible for the monitoring and surveillance, incident management and resolution, technical support, scheduled maintenance, network configuration, and change management support of the Carolinas Healthcare System Corporate I.T.
Collaborated with network engineers, field technicians, equipment vendors, and telecom carriers to troubleshoot and resolve various types of network issues and outages.
Organized and remotely supported all hardware installation, repair, and maintenance activity that was performed at the various domestic and international office locations and data centers.
Monitored and troubleshot a wide range of managed telephony, hosted application, managed network, and network security services.
Performed builds, moves, adds, changes, and deletions of auto-attendants, voicemail and email accounts, VoIP phone configurations, call centers, hunt groups, calling features, user mobility features, extension assignments, and call routing via the BroadWorks VoIP communications platform.
Investigated, managed, and resolved various types of repair issues with telecom carriers, vendors, contractors, engineers, field technicians, and customers, earning a reputation for exceptional customer service and satisfaction.
03/2011 to 03/2013
RF Drive Test EngineerGlow Network Inc - Charlotte, NC
03/2011 to 03/2013
Technical support specialistGlow Network Inc - Charlotte, NC
Political Science and Public AdministrationUniversity of North Carolina Charlotte - Charlotte, NC, USAPolitical Science and Public Administration
D.I.P. Professional Computer Network SecurityAshworth University - Norcross, GA
A.A: General EducationCentral Piedmont Community College - Charlotte, NCGeneral Education
ad, call center, change management, hardware, hardware installation, computer literacy, SC, client, clients, customer service, Customer Service skills, DAS, validate data, decision making, design software, email, employee training, English, features, filing, leadership, materials, Microsoft Access, Excel, office, SharePoint, negotiating, Network Security, network, OLAs, Operating Systems, OS, Strong organizational skills, PC's, problem solving, processes, protocols, quality, fast learner, routing, sales, self-starter, scripts, SQL, technical support, telecom, telephony, phone, time management, troubleshoot, troubleshooting, upgrades, Visual Basic for Applications, VoIP, web pages