Technology Support Technician proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Knowledgeable in a wide variety of operating systems, applications and hardware. Have extensive experience in mechanical, electronics and computer repair and diagnosis. Over thirty two years of customer service experience.
Set up, test and configure networks, desktops, laptops and printers. Work on Xerox and Konica Minolta copiers and Dell, HP and Lexmark printers. Install, update and maintain Operating Systems. Diagnose, install, configure and repair computer systems and software. Order and maintain parts inventory for my territory.
Connectivity Installations and Support on Canon Business Color Copiers and HP Printers along with Dell and HP computers. Created employee training materials and procedures to teach in-house workers proper software and hardware protocols. Trained new employees in effective diagnostic and repair procedures.
Responsibilities included the hiring, training and development of a twenty eight man Service Team. Supporting three separate Sales Teams and all financial and budget plans and goals
Responsibilities included the hiring and training and development of a six-man service Team. Interfacing with and supporting an in branch Sales Team, and all budget plans and goals while insuring outstanding customer service.
During these years I progressed from a Standard Technician position to Branch Service Supervisor. I was trained on the Canon Color Laser Copier in 1987 and installed the first Networked Color Copier in Columbia in 1988. Set up and installed NCR PC's in the late 80s.
Computer- Connectivity Training:
Net-G Level four Training IKON University
Canon Connectivity Training Canon USA
Fiery Computer Training EFI, Silicone Valley
Microsoft NT Server classes Ikon University
Basic Unix Xerox Learning
CompTIA =2009 Network Addressing Xerox Learning
CompTIA +2009 Network Devices Xerox Learning
CompTIA +2009 Network Fundamentals Xerox Learning
CompTIA +2009 Network Components Xerox Learning
Advanced Networks for Service Xerox Learning
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