Managed a team of ten operators in their daily operating routines. Maintained system stability to ensure proper access for our customers throughout the world. Provided around the clock support for employees as well as our customers on track, and our off-track betting sites. Helped employees with machine maintenance and connectivity issues to ensure our customers had zero down time when wagering on horse racing throughout the world.
I worked as an operator in one of two Quantum Data Centers which facilitated parimutuel wagering on horse and dog racing for tracks across the globe. I established links, set betting parameters for races, maintained satellite video feeds of associated tracks, and worked with on-site track employees to resolve technical issues with networking, software, and hardware.
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