Results-oriented Telecommunications professional with a 15+ year career in managing telecommunication operations, leading teams of professionals in planning, developing and maintaining Enterprise PBX networks. Expanding knowledge of Cisco Unified Communications and IP Telephony/VoIP Solutions. Skilled in implementing technology and business improvement initiatives, aligning core services to meet client and business goals.
|Skills||Experience||Total Years||Last Used|
|MGCP, SIP, H.323, OSPF, EIGRP, RTP, RTCP, TCPIP|
|Cisco Routers 800 series, 1800 series, 2600 series|
|Cisco Switches 2900, 3550 Catalyst, SF300|
|Cisco UC300, UC500, Cisco Wireless AP's 1140 Serie|
|CUCM, CUCME, CUE|
|AXIS Network Video, ISONAS Access Control|
Designed, implemented and troubleshot
Analyzed clients business requirements in order to design and implement Cisco unified communication solutions including LAN/WAN infrastructure. ongoing management and troubleshooting of Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager 6.x , 7.x Unity Additionally responsible for the monitoring and prompt resolution of Managed Service Clients issues. Monitoring servers and ensuring that clients desktops are up to date with patches and service packs, as well as firewall checks and configurations. Assist in resolving any issues that arise with routers/switches/access points/IP Cameras/Cisco Unified Communications. Research and troubleshoot recurring network problems. Assist with the training on new software and hardware for clients. Assist in conducting network assessments. Prepare project proposal documents.
direct team of 11 high-performing technicians, interfacing directly with variety of clients to diagnose, resolve, and minimize service and equipment interruptions. Author and implement department guidelines and work flow processes. Serve as lead on multiple concurrent projects, resolving escalated issues, and scheduling maintenance and update of client equipment. Provide critical leadership in developing project plans and schedules; assigning, establishing and monitoring all equipment and personnel performance objectives.
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