Committed to Maintaining System Availability, Keeping Production Up & Running Smoothly and Delivering Customer Satisfaction!
Systems Engineer with 20 years in technical and customer support roles. Effectively identifies, analyzes and resolves problems using advanced troubleshooting skills.
Solved Technical Issues that prevented missed SLAs. Example: During routine maintenance for JPMC servers 6 LPARS became unresponsive. I was contacted as the on-call resource and quickly determined that the LPARS were part of a VIO server configuration and with no graphical console used my knowledge of command line HMC commands to bring down the LPARS and VIO server and re-initiate them in the required sequence thus resolving the issue and maintaining our SLA with a critical client.
Administered over 350 servers in various operating systems, AIX, Solaris, HP/UX, Linux.
Applied advanced problem determination skills and fault analysis to maintain high availability and rapid resolution to issues in a 24/7 support role.
Tasks often included:
IBM Advanced Support -6 Month Contract as Consultant- Troubleshooting, problem determination, fault analysis involving network issues, TCP/IP, NFS, NIM, LPAR, HMC, System Performance, Storage, adapter, device configuration, file systems, volume groups, LVM, performance issues, kernel tuning and installation/fix support.
Improved operating environment and reduced trouble calls 23% by investigating system issues and creating incident records that were routed to IT developers for resolution.
Coursework in Computer Science.
Job Titles Held:
Where can I find a Acxiom Corp Systems Engineer resume example in Allen, Texas ?
This is an actual resume example of a Systems Engineer who works in the Network Analysts and Administration Industry. LiveCareer has 13919 Network Analysts and Administration resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2018, Bold Limited. All rights reserved.