Microsoft Office: Word, Excel, Access, Power Point, Visio and Front Page
HRPyramid, Netwise, OpenNotus, Lawson Financial System, SQL, C, Java, HTML, Hyperion Essbase, cPanel
Systems Analyst March 2009 to August 2015Payless Car Rental － St Petersburg, FL
Provided HRPyramid support to end-users to solve system issues and delivered concise details to development team for further analysis and resolution Managed support requests in Netwise ticketing system by creating and maintaining help content to improve products and processes and reduce support cases Analyzed support requests for root cause, performed system troubleshooting, problem resolution and support during implementations, integration and upgrades Acted as a liaison between system users and development team to gather, analyze, communicate and validate requirements for changes to business processes and policies Used SQL queries to track revenues and expenses, and developed ad hoc and specialized reports using QlikView business intelligence software Collaborated with system's support and the development team for new releases, hot fixes, QA and demos.
Systems Analyst February 2008 to February 2009BayCare Health System － Clearwater, FL
Assisted in the Lawson application upgrade by defining and evaluating system requirements, performing data conversion, validating reports, system testing and maintenance and user training.
Provided assistance and support to the Accounting and Finance department by developing custom financial reports utilizing Lawson Report Writer, SQL queries, Crystal Reports and Essbase Financial Reports.
Responsible for the maintenance of the Lawson GL application including setting up new companies, cost centers and GL accounts.
Utilized Lawson Add-ins for Microsoft Office and Excel functions to extract data from Lawson and upload journal entries, budgets and EDI transaction sets.
Maintained cost allocations by calculating, running and transferring allocation transactions to the General Ledger Interacted with IT and Lawson's support to resolve system issues, applications upgrades and patches.
Financial Systems Analyst August 2006 to February 2008Bloomin' Brands － Tampa, FL
Responsible for the development, maintenance and troubleshooting of the Lawson Financial System and related reports for OSI.
Provided assistance and support to the Accounting department during development of custom financial reports for auditing needs and month end closing.
Set up all new companies and cost centers in the Lawson Financial software for all Concepts and work with the Internal Audit department to determine that all GL administrative controls are being followed and Implemented.
Used Microsoft Access and SQL to query databases; Queries formatted into reports used by management for decision-making purposes.
Took some parts in project management such as reviewing and analyzing information and developing new initiatives and processes.
Validated new system enhancements and standardize reports for all concepts and brands.
Web Communications Support.
January 2006 to August 2006Seminole Electric Cooperative － Tampa, FL
Supported Seminole's technical needs for its Internet and Intranet web pages by handling formatting of assigned web pages using HTML, Netscape Composer and FrontPage.
Created an Entity Relationship Diagrams (ERD) using Microsoft Visio and Smart draw to manage the flow of information between departments and maintain data integrity.
Assisted with Intranet maintenance, and digital photo editing.
Bachelor of Science : Management Information Systems (MIS), May 2006University of South Florida － Saint Petersburg, FLGPA: Dean's List for five semesters.
*Recipient of the 2005-2006 Frances G. Elvidge and the Bank of America/Martin Luther King, Jr. Scholarships based on academic achievements.Management Information Systems (MIS) Dean's List for five semesters.
*Recipient of the 2005-2006 Frances G. Elvidge and the Bank of America/Martin Luther King, Jr. Scholarships based on academic achievements.
Accounting, administrative, ad, auditing, budgets, business intelligence software, business processes, C, concise, content, draw, Crystal Reports, data conversion, databases, decision-making, EDI, Essbase, Finance, Financial, Financial Reports, FrontPage, Front Page, General Ledger, GL, HTML, Hyperion, Internal Audit, Java, Lawson, Access, Microsoft Access, Excel, Microsoft Office, Power Point, Microsoft Visio, Word, month end closing, Netscape Composer, OSI, photo editing, policies, problem resolution, processes, improve products, project management, QA, Report Writer, SQL, user training, troubleshooting, upgrades, upgrade, Visio, web pages