Developed short and long term IT strategies and built comprehensive technology roadmaps.
Partnered with executive team as "voice of IT." Aligned IT and Enterprise Risk Management.
Ensured reliability and security for all enterprise Information Technology including enterprise architecture, storage, telephony, data security, voice and data communication networks, custom enterprise solution development, and infrastructure engineering.
Directed overall design, development, and maintenance of data warehousing and data mart systems / services.
Built and led IT teams.
Delivered critical IT and Operational leadership supporting dramatic growth from 1 Hospital with 2 Outpatient facilities to 2 Hospitals with 8 total Outpatient facilities-with explosive patient growth from 5K / year to 30K / year.
Built 1st comprehensive, IT strategic plan supporting the full IT Service Management Lifecycle and all IT operations.
Streamlined and improved organizational IT capabilities-and grew value to internal customers through improved IT services.
Improved service portfolio management and IT governance.
Directed server farm virtualization consolidation.
Eliminated misconfigured DNS servers.
Grew uptime from ~90% to 99.99%-with significant improvements in network speed.
Rationalized server management and built redundancy, clustering, and failover into total server farm.
Led development / deployment of industry-leading workflow automation, scheduling, and business process solution.
Fully automated front-office operations, including all workflows between administrative, support, billing, and clinical staff.
Maximized revenue through charge capture.
System has processed 4.5M patient visits representing 360K accounts-while maintaining 99.99% uptime.
Integrated real-time information from disparate healthcare database applications.
ROBERT FLOYD * 434-546-1662 * email@example.com * www.linkedin.com/in/robertfloyd1 Built vendor relationships and alliances to cost effectively deliver IT services.
Ensured 99.99% uptime for all applications.
Cut response times by strictly enforcing vendor SLAs.
Designed WAN to connect 4 remote locations, transitioned vendor to Verizon, and virtually eliminated previously frequent downtime.
Guaranteed 4 hour response times for network and server failures from IBM and HP.
Completed full SWOT analysis and developed plan to govern all IT service management operations.
Transformed IT culture from technical to business focused.
Slashed resolution time by 75%, dramatically improving customer service and customer satisfaction levels.
Transformed previously adversarial relationship among internal customers and IT to trusted partner status.
Developed strategy / project plan and led team on major network infrastructure upgrades supporting financial / accounting, HR, and patient applications, Electronic Medical Records (EMR), and clinical documentation.
Worked closely with business units to prioritize IT projects.
Grew internal collaboration and external customer satisfaction through deployment of SharePoint based intranet and internet platforms.