SYSTEMS ADMINISTRATOR, 01/2016 to Current TECHNATOMY – HINES, IL
Recovery (version 9 and 12); EPIC, Meditech and EMC storage.
Clearance: Public Trust Monitor systems to access their health and take corrective actions.
Use ServiceNow Service Desk Manager to respond to tickets and perform root cause analysis.
Test and apply 2008 and 2012 Server BIOS and Firmware upgrades.
Install, deploy, configure, update, and patch Windows-based servers 2008 and 2012.
Update and maintain technical documentation Disaster Recovery.
Review backup job logs of VM's and perform backup restore testing.
Review security scanning reports and update remediation statuses.
Utilize SCCM and IBM Endpoint Manager (BigFix) to patch Windows-based servers.
Build Cisco TBE servers for tapeless system backups.
Use Microsoft SCOM, Dell OpenManage, IBM System Director and HP OpenView for monitoring and optimizing VA nationwide servers.
Build VMware and Hyper-V Windows 2008R2, Windows 2012R2 and Windows 2016R2 servers.
SR. SYSTEMS ADMINISTRATOR, 04/2008 to 01/2015 ROSELAND COMMUNITY HOSPITAL – CHICAGO, IL
Led Technology team of 5 responsible for the implementation of Meditech 6.07 Enterprise Electronic Medical Records system and improved adoption of the software by successfully training over 450 staff members including physicians.
Coordinates design, content, and development update to the hospital websites using the content management system.
Provides guidance to the External Affairs and Human Resource Department to identify, recommend and implement improvements to web-based systems.
Acts as a key support resource to the information systems staff on network operations, communications, recordkeeping, and problem resolution.
Skillfully Install, configure, and administer the windows XP and windows 7 Professional environment.
Riley Resume, Page 2 Implements and supports MS mail server exchange 2007, and windows 2008 server environment.
Configures and maintains Watchguard firewall system including creating policies for network security.
Creates client VPN profiles and virtual 2008 r2 servers on a SAN host environment.
Supports network infrastructure and applications for 500 on-site and remote clients.
Architects and administers the VMware server and client side configurations on the Storage Access Networks.
SYSTEMS DESIGN ENGINEER, 08/2006 to 03/2008 NETRIX LLC – BURNS, IL
Responsible for defining the physical and digital experience of Motorola's mobile devices.
Collaborated closely with global telecom service providers and internal work partners to create compelling, usable, and innovative mobile experiences for over 100 million worldwide users.
Responsible for design research, color, material and finish specifications, product graphic design, task flow specifications, lighting and visual media design, and sound design and animation.
Provided innovative solutions for multimedia, calling, connectivity, messaging and productivity applications.
SYSTEMS SERVICES TECHNICIAN, 10/2005 to 05/2006 IBM – NAPERVILLE, IL
Developed detailed scripts that directed the Installation, moves, adds and changes (IMAC) of various hardware and software systems.
Provided comprehensive support to 5,000 clients in Naperville and Lisle, IL Backed up client data to the network via DDNA data storage software.
Coordinated and migrated clients from Windows 2000 to Windows XP platform.
Setup network printers, wireless NIC cards and configured VPN connections for the user population.
Repaired Dell Latitude D600, D610 and T-23 IBM ThinkPad's.
SYSTEMS ADMINISTRATOR, 05/2004 to 05/2005 FIRST CONTINENTAL TRADING – CHICAGO, IL
Maintain and troubleshoot the network that consisted of Linux, Microsoft Windows NT, Windows 2000, FTP, DNS, Microsoft Exchange and Citrix Servers.
Automated the daily processing of trades using Visual Basic Script, Perl and Windows Script.
Installed and maintained the Oracle 9i database.
Developed and produced Crystal Reports, setup VPN's, and configured Image drives for clients.
TECHNOLOGY TEACHER/COORDINATOR, 08/2002 to 06/2003 DUVAL COUNTY BOARD OF EDUCATION – JACKSONVILLE, FL
Taught MS Office applications (Word, Excel, PowerPoint and Access) at JEB Stuart Middle School.
Recognized by the administration for skillfully conveying computer concepts to middle school students.
Support, monitor, test and troubleshoot hardware and software problems for 100 end-users.
Designed and maintained school's LAN website using HTML, and VB Scripting.
Debugged operating system problems and assisted end-users with network password and system logons.
SENIOR ANALYST, 04/1989 to 12/2002 FEDERAL RESERVE BANK – JACKSONVILLE, FL
US DEPARTMENT OF VETERANS AFFAIRS
Bachelors of Science: Information Technology, 2002 University Of Phoenix Information Technology
CCNA, Database Performance Tuning (8.x); Symantec Backup, CommVault Backup and
Bachelors: Information TechnologyUniversity of Phoenix Information Technology
animation, Backup, CCNA, Cisco, Citrix, color, hardware, content, content management, Crystal Reports, client, clients, Database, Dell, Disaster Recovery, DNS, Electronic Medical Records, firewall, FTP, graphic design, HP OpenView, HTML, Human Resource, IBM, IMAC, Image, information systems, LAN, lighting, Linux, Director, Meditech, Meditech 6.07, messaging, Access, Excel, exchange, Microsoft Exchange, MS mail, MS Office applications, PowerPoint, windows 7, Windows, Windows 2000, Microsoft Windows NT, Windows XP, Word, Motorola, multimedia, Enterprise, network printers, network security, network, Networks, NIC cards, operating system, Oracle 9, Page 2, Perl, policies, problem resolution, research, SAN, scanning, Servers, scripts, Script, sound design, Symantec, technical documentation, telecom, troubleshoot, upgrades, VB Scripting, Visual Basic Script, VPN, VM, website, websites