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Systems Administrator Resume Example

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SYSTEMS ADMINISTRATOR
Summary
My name is Gary Church and I am a CompTIA A+ certified technician with 15+ years of experience designing, implementing and supporting system solutions. Over the years, I have proven the ability to research, test and exhibit innovative solutions for management to satisfy technical gaps within the business. Strong interpersonal skills have given me the ability to develop excellent working relationships with my peers and customer base. Over these years, I've have demonstrated dependable, prompt service all while delivering the successful results expected by my customers and direct reports.
Highlights
  • Servers - HP ProLiant DL580 G5, DL380 G6/G7, D360 G5, D160, Virtual Servers
  • Storage - HP EVA4400 SAN, Overland NEO2000 and NEO4000 series tape libraries.
  • Desktops - Dell OptiPlex, HP Pavilion, IBM, Sony and custom built.
  • Laptops - Dell Precision, Latitude and Inspiron series, IBM/Lenovo, ThinkPad X and T series, HP Pavilion/EliteBook/ Presario, ProBook series, Macbook Pro.
  • Smartphones/Tablets - including iPhone/IPad, Windows, Android and Blackberry
  • Wireless Devices - Linksys/Belkin/D-Link/Cisco wireless access points, wireless printers, MIFI, Blue Tooth and Infrared technology.
  • Imaging and Printing - Network Printers and Scanners including Hewlett Packard, Ricoh, OCE Imagistics, Brother, Pentax, and Xerox printers.
  • Software
  • Operating Systems - MS Windows 10, MS Windows 8, MS Windows 7, MS Windows Vista, MS Windows XP, MS Windows Server 2003 and MS Windows Server2008 R2, VMware ESXI 5.0
  • Systems Management Utilities - BMC Asset Core, BGInfo, Commvault Simpana v9.12 backup software , IPSwitch WSFTP Server, Solar winds IP Monitor, Knowledge of Citrix Xenapp 4.5, Knowledge of VMware VSphere and VCenter, Knowledge of (SCCM) System Center Configuration Manager, Registry Modifications, Windows Firewall Rules.
  • Image Management and Related Utilities - Symantec Ghost, Acronis True Image, Partition Magic, PQ Drive Image, (UIU) Universal Imaging Utility, BartPE Bootdisk, Knowledge of Wise Packaging, some experience with AutoIT.
  • Mail Applications (Client)- Lotus Notes R4.6 - R7, MS Outlook 2003-2010.
  • Microsoft Applications - MS Office Suite 2003/2007/2010, MS Visio, Use of MS Sharepoint.
  • Remote Control Applications - Terminal Services, Remote Desktop, PCAnywhere, GoToMeeting, DameWare, Remote Admin, VNC Ultra, TeamViewer, Join.me.
  • Production Applications - PGP drive encryption, knowledge of file encryption keys, Bloomberg Terminal, Web Based applications, Snaggit, Sony Vegas and Pinnacle Video editing.
  • Reporting Tools - Microsoft Assessment and Planning Toolkit, BMC Asset Core, BGINFO
  • Incident Management tools - BMC Footprints, Remedy, EasyVista, Visual Helpdesk (VHD), HelpStar, TrackIt.
Accomplishments

- Research and Implement UIU Utility for multi-platform imaging

- Research, configured and deployed BGINFO to track user inventory

- Script MS Office 2003 to Office 2010 Migration

- Script file migrations with AutoIT

Experience
02/2010 to Current
HUDSON HEALTH PLAN
  • Hudson Health Plan is a not-for-profit managed care organization providing health insurance to more than 140,000 thousand members in many counties throughout New York State.
  • Hudson Health Plan was recently purchase by MVP Healthcare and together offer Medicare and Medicaid insurance to more than 700,000 members.
04/2011 to 11/2015
Systems Administrator
  • Operating System installations, configurations, upgrading, patching and monitoring.
  • Virtual Server Management; Participated in P2V migrations to Cisco UCS environment, creation of server templates, server deployments through templates.
  • Monitor and manage virtual server system resources.
  • Upgrade, configure, document and manage FTP production server, user accounts, and user security. Design, implement, test and document FTP fail over and recovery process.
  • Configure, manage and monitor all Enterprise backup jobs with Commvault Simpana for more than 100 physical and virtual servers. Respond and remediate all backup system issues as needed. Manage the Overland LTO5 tape library. Manage off site tape shipments and deliveries to/from Iron Mountain respectively.
  • Monitor and manage HP EVA4400 SAN for all hardware issues and perform maintenance as required.
  • Configure and manage Solarwinds IP monitor alerts for all production and development servers.
  • Manage BMC Asset Core system for asset tracking, patch management and package deployments.
  • Create hardware and software reports as requested.
  • Deploy software and system settings from management console.
  • Monitor Xenapp server, configure user desktop presentation, provision user accounts and level of application access.
  • Remote deployment of Citrix receiver to clients.
  • Manage Active Directory Users, Computers and Group accounts.
  • Configure folder and file permissions.
  • Manage stale device objects and group policies.
  • Knowledge of Group Policies.
  • Provide 3rd level Helpdesk Technical Support when required.
  • Participate in a datacenter move. Document all ethernet and fiber connections, consolidate necessary equipment to appropriate racks, verify ILO connection functionality. Assist in setting up and testing on new remote site.
  • .Knowledge and some experience with AutoIT scripting
02/2010 to 04/2011
Lead Desktop Support Technician
  • Research, test and implement single image deployment utility (UIU).
  • Design and configure master image and deploy to multiple hardware types and vendors utilizing UIU (Universal Imaging Utility) Implement and maintain Ghost PXE Boot server and network boot images.
  • BMC Asset Core technical lead. Built and deploy software packages, operational rules and policies remotely. Create inventory reports for management.
  • Script and deploy Office 2007 to organization.
  • Create script, test and deploy replacement of Office 2003 with Office 2007 including all necessary templates, add-ins and service packs.
  • Script and deploy asset management utility (BGInfo).
  • Develop and implement automated solutions to improve support processes.
  • Create DOS batch scripts to automate routine tasks.
  • Identify, document, communicate, and implement new technologies to improve overall desktop support workflow.
  • Troubleshoot local and remote user LAN/WAN connectivity issues whether it be Provider, Wi-Fi, or Level 1 TCPIP issue.
  • Install, configure and troubleshoot network hardware/software including NICs, Cabling, and Wireless Routers.
  • Document, resolve and update support tickets in Numara Footprints as outlined in the corporate Service Level Agreement.
  • Evaluate and test Virtual Desktop technologies (ESXi server and PANO Technologies) Hardware and software support for approximately 225 on-site and 125 off-site employees.
  • Helpdesk lead for 5 member team.
  • Provide 24/7 support on rotation basis.
01/1998 to 01/2009
SeniorSystem Support SpecialistINGERSOLL RAND COMPANY － Piscataway, N.J.
  • Ingersoll Rand is a $13 billion global diversified industrial company Incident Management Regional hardware and software support for approximately 500 customers.
  • Sole support technician for 150 on site employees.
  • Provide timely break fix remediation's while adhering to all service level agreements.
  • Provide strong customer focus to the end-user community through desk side or phone support.
  • Resolve most problems through remote tools or by guiding the customer when necessary.
  • Record and track customers' calls and tickets in the incident management database with Remedy or VHD.
  • Follow up through ticket life cycle and update incident management database.
  • Manage and streamline helpdesk procedures.
  • Create monthly service reports and identified common incidents.
  • Provide reports to management and highlight potential problem areas then recommend solutions.
  • Direct support for CEO, CIO, CFO and V.P.s Assist network administrators with LAN/WAN connectivity issues, communication packages and systems.
  • Install and configure network hardware/software including NICs , PCMCIAs, hubs, clients, and protocols.
  • Install and configure Cisco wireless access points.
  • Manage and configure printers, print servers and queues.
  • Setup and configure fax machines.
  • Assist backup and restore operations through Backup Exec.
  • Administration Administer Active Directory accounts including creation and management of user and computer accounts, user folders, group assignment and password resets.
  • Manage AT&T Global VPN accounts and troubleshoot remote user connections.
  • Assist with backup tape rotation on all servers including Netware, NT, Lotus Notes, Sun System, UNIX, and AS400.
  • Periodically perform Netware/Active directory and mail file restores.
  • Document common hardware/software issues and resolutions on SharePoint site.
  • Document image process and configurations.
  • Create and maintain setup/delivery/request checklists.
  • Create and update BartPE utility boot disks when necessary.
  • Champion the creation of a single PC image to reduce PC deployment times.
  • Maintain the corporate image to reflect current corporate applications, department specific applications, and configuration settings.
  • Manage VB Scripts utilized to install PC model specific drivers.
  • Procurement Manage laptops, desktops, printer lifecycles and other peripheral hardware including lease management, ordering of equipment, deployment of equipment, manage asset database and end of lease returns.
  • Control lease costs ensuring hardware returns in accordance the terms of contracts.
  • Lower asset costs by implementing utilities to closely monitor and track PC ownership.
  • Control end of lease refresh.
  • Image new PC, transfer all user data and setup and configure required programs.
  • Test and verify all applications and deliver PC.
  • Update asset database of all changes.
  • Liaison between Blackberry end user and third party BES server manager.
  • Project Work Participant of SCCM and Wise Packaging team.
  • Assisted in remote global software package deployment.
Education
1998
Diploma: AS-400,Main Frame, Novell, PC SupportThe Chubb Institute － Parsippany, New Jersey
Associate of Arts: Computer GraphicsBergen Community CollegeGPA: Honor Student and Dean's List.

Computer Graphics Honor Student and Dean's List.


Professional Courses

- ITIL Certified basic training

- Symantec Live State Delivery training

- Netapp Training

- Wise Packaging Training

- Commvault Simpana 9.0 training

Skills

Active Directory, Microsoft Applications, AS400, Asset Management, Backup Exec, Bloomberg, Cabling, Cisco, Citrix, Hardware, Contracts, Encryption, Database, Dell, Desktops, DOS, Drivers, Ethernet, Fax Machines, Firewall, FTP, Ghost, Phone Support, Hewlett Packard, Hubs, IBM, Imaging, Inventory, ITIL, LAN, Laptops, Lotus Notes, Mail, MS Office Suite, MS Outlook, SharePoint, MS Windows 7, MS Windows 8, MS Windows, 2000, NT, MS Windows XP, Network Hardware, Network Printers, NICs, Netware, Operating Systems, Packaging, Partition Magic, PCAnywhere, Policies, Print Servers, Printers, processes, Procurement, ProLiant, Protocols, PXE, Reporting, Routers, SAN, Scanners, Servers, Scripts, Service Level Agreement, SQL, Sun, Symantec, Systems Management, TCPIP, Software Support, Desktop Support, Technical Support, TrackIt, Troubleshooting Skills, Upgrades and Patching, Utilities, Video editing, VPN, Visio, Vista, WAN, Workflows.

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Resume Overview

Companies Worked For:

  • HUDSON HEALTH PLAN
  • INGERSOLL RAND COMPANY

School Attended

  • The Chubb Institute
  • Bergen Community College
  • Professional Courses

Job Titles Held:

  • Systems Administrator
  • Lead Desktop Support Technician
  • Senior System Support Specialist

Degrees

  • Diploma : AS-400,Main Frame, Novell, PC Support
    Associate of Arts : Computer Graphics

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