IT Technician with experience in software, user administration and data communications. Motivated and
customer-oriented with strong conceptual and design skills. Detail-oriented
with experience in resolving complex
customer service issues in a timely manner.
Exceptional telephone etiquette
and customer service
Patient and diligent
Vast technical knowledge
Strong organizational skills
Accomplished with mobile devices
Excellent at following instructions
Technical help desk experience
GUI and tools
Extensive beer knowledge
Experienced in system-operations, collections, customer
service, operating systems, protocols,
remote connectivity, network architecture, data backup and migration, hardware building/upgrading,
security and maintenance, active directory, managing email, directory services, IP configuration, knowledge of LANs
and WANS, network troubleshooting,
remote connectivity (VPN), routers, hubs and switches, cabling, MS Office products, ADUC, virus
removal, strong aptitude in OS repair, hardware/software troubleshooting, enthusiastic people person, advanced problem-solving, great organizational skills as well as the ability to understand
technical information and terminology,
and the ability to learn new information quickly.
Systems Administrator August 2014 to CurrentInterbank1 － Colorado Springs, Colorado
Responsible for maintaining SharePoint and related items.
Serves as an administrator for servers, operating systems, data backups, as well as specialty programs including Banktel, Autosig, LaserPro, and CRAWiz.
Worked with clients to analyze software needs and installed appropriate solutions within budget. Improved reliability of supply chain software, systems, database and order processing. Executed and monitored standards for user interfaces, page design and graphics development.
Served as operating system expert, providing technical support for entire organization.
Help Desk/Tier 1 September 2011 to August 2014Interbank1 － Colorado Springs, CO
Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Provided thorough support and problem resolution for customers for hardware and software issues.
Responsible for answering, commenting, and replying to help desk inquiries for software/hardware related issues.
IT Technician March 2008 to June 2011S&L Communications － Jacksonville, NC
repairing, refurbishing, building, upgrading, maintaining, and
computers, networks, and hardware/software.
networks, installed server's, VPN's, routers (Cisco, Linksys etc.),
throughout buildings, managed servers (Server
managed/troubleshot emails, virus removal, service local
business as well as
residents, data migration, data backup, took in
service, insurance quotes, installed LCD screens, RAM,
HDD's, CD-ROMs, Motherboards and other
hardware in desktops and laptops.
IT Technician August 2007 to October 2007OCBHS － Jacksonville, NC
Responsible for IT
work; data entry (AS400, Helpstarr), troubleshooting and
computers, printers, and scanners.
helpdesk tickets, provided customer service for employees throughout
the building, managed
networks (Server 2003/2005), installed new computers
printers, formatted old machines, installed/troubleshot software, monitored
emails, virus removal.
IT Technician May 2007 to January 2008Independent Contractor － Jacksonville, Ayden, Fayetteville, Wilmington, New Bern, NC
Responsible for data migration, PC upgrade, network upgrade,
installation of new computers, and
de-installation of old computers. Installed desktops and laptops with data migration for several companies and
business', broke down machines
and monitors for storage, installed RAM,
HDD's, and printers.
Computer Technician January 2007 to May 2007BravoTech － Jacksonville, NC
contract with Dell Computer, to repair Dell computers for
the pick-up and return of computer parts, schedule travel times, and
appointments for repairing customer's computers, file appropriate logs and
records, with supervisory calls weekly.
Computer Technician January 2006 to January 2007Computer Clinic － Sneads Ferry, NC
IT, 2016Lynda － Colorado Springs, CO, USA
Academic Achievement Awards - SharePoint 2013; Installing, Configuring, Implementation, Essentials, Design, Site Collection and Administration, Site Collection and Templates, Security and Users, Publishing, Managing Documents
Academic Achievement Awards - Windows Sever 2012; Installing, Configuring, Implementation, Group Policy, Active Directory, Hyper-V, File and Storage Solutions, Advanced Network Services, TCP\IP Services
Academic Achievement Award - IT Security; Core Concepts
Associate of Arts : IT: Networking, 2009University of Phoenix － Fayetteville, NC, USA
IT, 2007Coastal Carolina Community College － Jacksonville, NC, USA
High School Diploma : High School, 2005Dixon High School － Holly Ridge, NC, USA
Musician - 17 years of experience playing numerous instruments, including taking/giving music lessons, participating in bands, groups, charities, and schools. Current - Guitar, bass, drums, harmonica, keys, and ukulele.
Martial Artist - 14 years of martial arts experience, including volunteering. Current - Six years Aikido. Three years Tai Chi.
Artist - 20 years of art experience, including taking/giving art lessons, painting, drawing, ceramics/sculptures, graphic design, photography, music, theatre, and film
Bilingual - English, Navajo
Tradesman/Handyman - 15 years of experience, including plumbing, construction, electrical, automobiles, sewing, and electronics
Cook - 10 years of experience, including taking classes for food and beer