system test technician resume example with 5 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dynamic IT professional with 5+ years of information technology experience. Background in failure analysis testing, troubleshooting complex technical issues, implementing agile methodologies, and leading cross-functional teams. Track record of spearheading the success of projects, enhancing operational efficiency, and delivering exceptional customer support.

  • Office 365
  • GSuite
  • Java
  • ServiceNow
  • Incident Reports
  • Cyber Security
  • Network Troubleshooting
  • Azure Troubleshooting
  • Jira
  • Confluence
  • Project Development
  • Bash Scripting
  • PowerShell Scripting
  • Quality Control
System Test Technician , 06/2021 - Current
Five Stones Research Redstone Arsenal, AL,

Key Contribution

Test and troubleshoot a multitude of proprietary hardware and software that create diverse foundations for cloud-based technology.

  • Prepare high profile servers in the Quality Control department for proprietary functions through stress testing.
  • Use Linux and Windows Operating Systems to conduct and monitor test.
  • Perform automation script running for Bash, Powershell, Windows and Linux.
  • Use Agile iterations to ensure the quality of purpose-built servers, fulfilling quantities ranging from 300-500 host on a continuous basis.
  • Perform Switch configurations to enable servers to receive IPs; testing racks holding approximately 2-40 servers.
  • Ensure the confidentiality of intellectual property through NDAs.
  • Service machines with various functions (i.e., GPU servers, Utility servers and Storage servers) to facilitate tasks that transform internet connections across the globe.
  • Manage production test, failure analysis and repair activities to achieve quality targets and on-time delivery of systems for hyperscale computing and storage solutions.
  • Conduct check-in inspections to ensure that tests are properly sequenced to avoid unnecessary setbacks.
  • Identify script errors for troubleshooting or escalation.
  • Navigate cloud infrastructure to facilitate test flows.
Workday End User Support Tech, 12/2020 - 01/2021
Ohio State Wexner Medical Center City, STATE,

Key Contribution

Served as the liaison between current and former colleagues to research and process requests on behalf of Wexner Medical during the platform migration to the cloud.

  • Provided recommendations for updating; simplifying; and enhancing processes, procedures, and technologies during the Platform Migration.
  • Identified and resolved glitches within the Workday Software deployment
  • Responded to and settled support tickets using procedures, policy manuals, and other reference materials
IT Analyst, 05/2019 - 12/2019
U.S. Food & Drug Administration City, STATE,

Key Contribution

Implemented pre-approved methods to guide cross-functional teams during work outages and to ensure a steady workflow

  • Conducted password resets within Checkpoint and McAfee.
  • Performed machine recoveries as necessary.
  • Unlocked accounts through Cisco AnyConnect.
  • Uninstalled and reinstall pre-approved software
  • Troubleshot networks by testing connection to the Active Directory and applying CompTIA troubleshooting methodology.
  • Used Service Now Ticketing System to document and escalate technical issues.
  • Remoted into systems using Citrix and RDP to guide and coach employees on resolving their technical issues.
  • Issued authorized RSA tokens to allow employees to work on the company VPN.
Capabilities Manager, 08/2016 - 12/2018
Express Clothing City, STATE,

Key Contribution

Collaborated with district managers to transform Express Clothing from a retail store to a factory outlet.

  • Implemented capability procedures that led the store to perform 46% above plan.
  • Led and trained a revolving staff of 15+ associates on in-person and virtual customer service.
  • Guided and monitored employee productivity
  • Managed administrative open of business and close of business operation and procedures.
  • Collaborated with IT department to improve the operating efficiency of POS workstations.
  • Configured Mobile POS workstations to perform alternative payment methods.
  • Instructed and trained employees to complete transactions through Oracle Software on mobile POS systems.
  • Updated store iPad software and troubleshooted office printers.
  • Prepared metric debriefs for managers, district managers and regional managers.
  • Used metrics to create strategies to drive business.
Bachelor of Arts: Fine And Performing Arts , Expected in 12/2011
Rider University - Trenton, NJ
Status -
Training and Certifications

Certified SAFe 5 Scrum Master January 2022

CompTIA IT Ops Specialist Certification April 2019

CompTIA Network+ Certification April 2019

CompTIA A+ Certification February 2019

Per Scholas Apprenticeship December 2018

CompTIA A+ and Network+ training - 400 hours of hands-on experience

  • Working knowledge of Spiceworks ticketing system.
  • Configured IPv4 and IPv6 Addresses.
  • Performed router and interface Configuration.
  • Imaged and reimaged Windows computers.
  • Created Subnets.

Udemy Cyber Security Incident Response Micro Certification July 2017

Cybray Understand Cloud Computing Certification Course July 2017


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Resume Overview

School Attended

  • Rider University

Job Titles Held:

  • System Test Technician
  • Workday End User Support Tech
  • IT Analyst
  • Capabilities Manager


  • Bachelor of Arts

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