Employed in Computer Hardware Industry since Mar 1980. Started with Storage Technology Corp installing and maintaining Data Storage and Retrieval Subsystems, including Tape Libraries and Tape Drives, Disk Subsytems, CPU Mainframe maintenance, Impact printers and Card Reader/Punch equipment.
Transferred to Sun Microsystem's Inc in Sept 2003, Sun Federal Systems Group working in Classified Customers. Maintained Sun Servers, Solaris Operating Systems, Software Program Applications, Tape Libraries and Drives, Disk Subsystems and Networking Infrastructure.
Oracle NSG purchased Sun Microsystem's in Feb 2010, continued in the same technical fields as with Sun. Maintain TS-SCI level Security Clearances for customer's requiring that level of security.
Highly experienced on Multiple Tape Library and Tape Drive systems for Multiple vendors within customer secured environments.
Holding TS-SCI level Security Clearances for 18 years.
Provide On site Customer systems hardware support, installation, maintenance, upgrade for Servers, Disk Subsystems, Tape Libraries and Tape drives, Solaris Operating Systems and Applications software installation. Perform preventative maintenance actions for all hardware, firmware upgrades for Servers, Disk Arrays and Tape Library Systems.
Insure networking infrastructure for proper configuration of hardware within Customer Computer Systems and Operating Systems. Maintain TS-SCI Level Security Clearances for customers requiring background investigations.
Manage customer communications, interaction for high level of customer satisfaction in relation to Oracle's Management objectives.
Sun Microsystem's Inc in Field customer support technician. Install, maintain, upgrade and support Sun server Systems, Disk Array Systems, Tape Library/Drive systems and associated firmware and applications software as required. Maintain Security clearance levels of TS-SCI for Sun Federal customers. Support other Field Service personnel as needed. Provide onsite Technical support for customers regarding Configuration, Networking and Application Compatibility.
Install, Maintain, upgrade and de-install all Storage Technology product lines in customer on site accounts. Provide hardware support for Tape drives, Libraries, disk array systems, impact printers, Card reader/punch equipment. Install firmware upgrades and uplevel hardware as needed. Also, maintenance of IBM CPU/Processors, disk arrays and other peripherals. Provided Technical support for STC Field engineers when requested. Lead Sr Field Technician for Redwood Tape project at secured customer account, providing maintenance and performance data to Tape Engineering for product improvement. Maintain high levels of Customer Satisfaction through quality service and communications with customer systems software personnel.
US Air force Enlistment. Air Traffic Control Radar Technician responsible for maintaining several Ground Control Approach and Precision Approach Radar Systems, associated peripheral ATC Products.
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