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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Executive Summary

Technical Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Versed in project management and systems integration, from inception to completion. Excels in customer service, customer satisfaction, and quality.

Core Qualifications
  • Complex problem solving
  • Calm under pressure
  • Sound judgment
  • Cross-functional team management
  • Supervision and training
  • Staff training and development
  • Computer-savvy
Professional Experience
System Support Manager, 07/1996 - Current
Albertsons Company Inc. , OR,
  • Experienced with system design, troubleshooting, implementation and testing.
  • Hired and trained numerous staff.
  • Worked directly with Sales, Engineering and Project Management to achieve project goals and customer satisfaction.
  • Developed and rolled out new technical requirements and policies.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Supervised the work of ten team members, offering constructive feedback on their work performance.
  • Manage department MBR.
  • Technical Writing.
Board Member, 09/2009 - 09/2013
G4s Newtown Square, PA,
  • Board of Masters Chairman
  • Shop Division Chair
  • Technical Instructor
System Technician, 02/1XXX - 07/1996
Ratelco Communications City, STATE,
  • Mobile Installer
  • Bench Technician
  • Field Technician
  • System Technician
  • Assistant Shop Manager
Education
Bachelor of Science: Electronics Engineering Technology, Expected in 2011
-
Grantham University - Lenexa, KS
GPA: Graduated Cum Laude
  • Graduated Cum Laude
  • Completed program while employed full-time.
  • Coursework in Physics and Mathematics
  • Coursework in Electronics Engineering Technology
  • Coursework in Wireless Electronics
  • Coursework in Computer Technology and Programming
  • Coursework in Technical Writing
: Reserve Police Officer, Expected in 1994
-
Washington State Criminal Justice Training Commission - Steilacoom, WA
GPA:
  • Coursework in Criminal Justice and Criminology
  • Coursework in Patrol Procedures
  • Coursework in Investigations
  • Coursework in Defensive Tactics and Firearms
Associate of Applied Science: Communications Electronics, Expected in 1XXX
-
Bates Technical College - Tacoma, WA
GPA: Magna Cum Laude
  • Graduated Magna Cum Laude
  • Coursework in Basic Electricity and Electronics
  • Coursework in DC circuits
  • Coursework in AC circuits
  • Coursework in Digital Electronics and Microprocessors
  • Coursework in Wireless Electronics
Accomplishments
  • Completed Technical College program as High School student.
  • Served six years as a volunteer, commissioned, Reserve Police Officer performing all normal police officer duties while on shift.
  • Completed Bachelor's Degree online while holding full-time employment.
  • Motorola Solutions subject matter expert (SME) and instructor in communications site installation standards, site inspections, and electrical grounding electrode system design and testing.
  • Motorola Solutions subject matter expert (SME) and instructor in antenna system analysis and line sweeping.
  • Major contributor to the Motorola Solutions' site installation manual (2000, 2005, and 2016 versions), Standards and Guidelines for Communication Sites (R56).
Certifications
  • Federal Communications Commission (FCC): General Radiotelephone Operator License (GROL). License number PG019850.
  • Federal Communications Commission (FCC): RADAR endorsement.
  • Federal Communications Commission (FCC): Global Maritime Distress and Safety System (GMDSS) Radio Operator/Maintainer License. License number DB00000535.
  • Washington State Department of Labor and Industries: Electrical Administrator (MORRIJS023RE)
  • CompTIA: Network+
  • Electronics Technicians Association (ETA): Certified Customer Service Specialist (2007)
  • Electronics Technicians Association (ETA): Certified Service Manager (2007)
  • Anritsu: RF Line Sweeping

Electronics Technicians Association (ETA): Master Certified Electronics Technician (CETma)

  • Senior Certified Wireless Communications Technician (2006)
  • Senior Certified RADAR Technician (2006)
  • Journeyman Certified RF Line Sweeper (2006)
  • Senior Certified Antenna System Analysis Using a Frequency Domain Reflectometer Technician (2007)
  • Journeyman Certified Telecommunications Technician (2007)
  • Senior Certified Communications Site Installation Inspector (2007)
  • Senior Certified USMSS Wireless Communications Technician (2007)
  • Journeyman Industrial Electronics Technician (2007)
  • Certified Motorola Astro 25 Master Site Technician (2007)
  • Senior Certified Computer Service Technician (2007)
  • Senior Certified Network Computer Technician (2007)
  • Journeyman Network Computer Systems Technician (2007)
  • Motorola Astro 25 Master Site Technician (2007)
  • T1 Link Verification Technician (2008)
  • RF Signal Investigation Technician (2009)
  • Wireless Network Technician (2010)
Affiliations

Electronics Technicians Association International (http://www.eta-i.org/)

Skills
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Consistently meet goals
  • Efficient multi-tasker
  • Conflict resolution
  • Organized
  • Deadline-oriented
  • Exceptional interpersonal communication
  • Operational analysis
  • Customer service
  • Technical and Report Writing
  • Teaching/tutoring
  • Instructional technologies knowledge
  • Creative instruction styles and techniques
  • Root cause analysis
  • Exemplifies integrity
  • Defensive tactics training

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School Attended

  • Grantham University
  • Washington State Criminal Justice Training Commission
  • Bates Technical College

Job Titles Held:

  • System Support Manager
  • Board Member
  • System Technician

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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