Information Technology professional with more than 20 years of experience in computer hardware and network support operations. Skilled computer professional with over 20 years of experience in higher education, healthcare, and business environments. Strong communication and interpersonal skills to identify technical problems and assist customers. Conscientious professional dedicated to managing projects which ensure client satisfaction. Excellent leadership skills to train end users and motivate staff. Function well independently as well as a team member.
IBM Think Pad Family Laptop Computer
Compaq Desktop and Server
Hewlett Packard Desktop Computer Laser Jet Printer Family and Server
Dell System Expert: Desktop's, Laptops, Printers, and Servers
IBM Hardware Determination and Configuration
OPERATING SYSTEMS: MICROSOFT WINDOWS NT, 95/98;WINDOWS 2000 PROFESSIONAL/SP4; WINDOWS XP PROFESSIONAL/SP2; WINDOWS 2000 SERVER/SP4; WINDOWS 2003 SERVER/SP2.
Lead System Integrator IIEntex Information Systems － Erlanger, Kentucky
04/1981 to 06/1991
Lead TechnicianTime Warner Cable － Cincinnati, Ohio
ASSOCIATE DEGREE: ELECTRONICS ENGINEERINGNEW YORK TECHNICAL SCHOOL OF ELECTRONICS － New York, New YorkELECTRONICS ENGINEERING
*Customer Service, Time Management, Supervision, and ManagementZenger Miller Training
*WindowsNT Workstation, Windows 95 for Netware, Windows 2003 Server, Active Directory, and Tcpip Training received at Entex Information Systems and Convergys.
Board of Directors - Desktop, Software, and Security Advisor - Antonelli College
*Adjunct Professor - Advanced Operating Systems and Network Fundamentals - Antonelli College
ACTIVE DIRECTORY, ANTI VIRUS, AS400, call center, catalog, CISCO ROUTERS, Compaq Desktop, hardware configuration, computer peripherals, computer hardware, hardware, CLIENT 4, Customer Service, delivery, Dell, desktops, equipment repair, FIBER OPTICS, NOVELL GROUPWISE 4.X, GROUPWISE, Hewlett Packard, HP9000, IBM, IBM Hardware, Information Systems, instruction, INTERNET EXPLORER 4, inventory, Laptops, Laser, LOTUS NOTES 3, ACCESS, MICROSOFT OFFICE 4, 97, MICROSOFT OUTLOOK 97, WINDOWS, 2000, Windows 95, 95/98, MICROSOFT WINDOWS NT, WindowsNT, Windows NT, WINDOWS XP, multimedia, NETSCAPE NAVIGATOR, NETWORK, NETWORKS, NORTON, Netware, NOVELL NETWARE, operating systems, PC ANYWHERE, peak, policies, Printer, Printers, quality, repairs, RUMBA, SAP 4.0, Servers, SMS, software installation, Supervision, CISCO SWITCHES, TCPIP, user training, Time Management, troubleshoot, troubleshooting, upgrade, VPN, WINDOWS 2000 PROFESSIONAL, WINDOWS 2000 SERVER