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system integrations specialist resume example with 7 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

Versatile Systems Integrations Specialist highly effective at persuasive communication and conflict resolution. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks and meet deadlines.

Friendly and outgoing with excellent presentation and interpersonal skills and ability to convey knowledge in clear and concise manner to end users: clients, senior leadership and stakeholders.

Skills
  • Self-motivated
  • Customer service
  • Supervision
  • Critical thinking
  • Reliable and trustworthy
  • Multitasking
  • Project planning
Education and Training
University of Louisville Louisville, KY, Expected in 12/2015 Master of Engineering : Engineering Management & Industrial Engineering - GPA :
University of Louisville Louisville, KY, Expected in 12/2014 Bachelor of Science : Industrial Engineering - GPA :
Experience
Sofi - System Integrations Specialist
New York, , DC 01/2021 - Current
  • Boosted customer satisfaction by working as a Liaison between end users and the product support team to get quicker resolution on system issues and change requests for end users to reduce learning curve and allow for a seamless system integration.
  • Prepared and presented monthly and quarterly reports and analytics requirements of superior quality to promote consensus and easy decision making for stakeholders.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Drove customer escalations to resolution through market research and gathering requirements and providing thorough justifications to ease decision making for stakeholders and clients.
  • Prepared monthly and quarterly documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Scheduled appointments with the customer and the sales teams, as well as research to meet customer needs and resolve key concerns.
  • Generated revenue by promoting license expansion and additional product for up-sell opportunities.
  • Attended company seminars to increase understanding and knowledge of products.
  • Demonstrated cost reductions for clients by improving subscription compliance and demand planning by establishing processes to reduce excess licenses and improve license utilization
  • Provided an exceptional quality documentation of past incidents to track recurring issues and establish standard processes to reduce incident resolution times for clients.
Department Of Defense Army - Process Improvement Specialist
City, , VA 08/2019 - 12/2020
  • Provided technical advisement for increasing productivity of the facilities engineering workforce
  • Oversaw the preparation of the Annal Work Plans and the Long Range Work Programs for Sustainment, Restoration and Modernization of systems.
  • Served as the functional proponent and power user for data management and generating monthly and quarterly reports for senior leadership and team members.
  • Established work breakdown structures for outstanding projects in the project management system to ensure correct project phasing, work assignments, funding and contract closeouts for clients.
  • Served as a Government contracts Selection Board member to evaluate contractor bids and support the selection of the most qualified contractors.
  • Provided detailed reporting and recommendations on funding levels against work requirements, timelines and priority to maximize the ideal use of available funding.
  • Provided positive and welcoming experience when collaborating with contractors, end users and stakeholders.
  • Created desk procedures and business processes to promote faster system integration and to reduce learning curve.
  • Participated in workshops, trainings and conferences to improve customer satisfaction and innovative solutions.
Boeing - User Experience Improvement Specialist
City, , SC 04/2018 - 07/2019
  • Prepared monthly and quarterly documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Leveraged Agile Principles and US Design to develop web-application solutions
  • Led several VSM (Value Stream Map) workshops with cross-functional members and end users to capture critical requirements and meet key customer demands
  • Drove continuous improvement and lean practices through research and new technology applications to maximize efficiency of equipment and personnel by 20%
  • Scheduled appointments with Principals and Superintendents to meet customer needs and resolve key concerns.
  • Designed and implemented a constraint-based precedence network of work orders to vastly reduce safety and ergonomic risks on the production floor
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Documented account activities and generated progress reports.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Recorded and organized test data for report generation and analysis.
  • Performed tests and inspections to conform to established standards and to meet regulatory requirements.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Delivered innovative strategies targeting long term success with teams across departments.
Boeing - Industrial Engineer /Process Improvement Analyst
City, , MO 04/2016 - 04/2018
  • Standardized and optimized assembly routines to reduce downtime and increase throughput by 10%
  • Developed a stream-lined process for tool repairs with outside vendors to achieve a 50% improvement of response time and 30% increase on shared tool availabilities across the production line.
  • Successfully coordinated the deployment of automated cabinets for calibrated tools to reduce inventory by 25% and improve timely tool calibrations to 98%.
  • Leveraged a rigorous statistical analysis of years of production data on KPIs to identify production bottlenecks and reduce gaps in production outputs.
  • Recommended improvements for cross-functional projects and processes.
  • Monitored implemented solutions, documented data and modeled trends.
  • Implemented lean production methods to standardize best practices and reduce waste by 12%.
  • Developed custom value stream mapping to monitor production efficiency.

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Resume Overview

School Attended

  • University of Louisville
  • University of Louisville

Job Titles Held:

  • System Integrations Specialist
  • Process Improvement Specialist
  • User Experience Improvement Specialist
  • Industrial Engineer /Process Improvement Analyst

Degrees

  • Master of Engineering
  • Bachelor of Science

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