IT Professional with 10+ years experience supporting desktop computers, switches, access points, printers, and mobile hand held units within a Local Area Network (LAN). Experienced with managing vendor relationships, including contract negotiations for supported hardware, systems. Strengths in organization, written and oral communication, technology, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management and training. Extensive knowledge of wireless environments (Cisco backbone), and mobile systems products. Education focuses heavily on Cisco technologies, such as NAT, VPN, WFQ, CBWFQ, and many other networking protocols and technologies.
Served as Network Administrator for department's LAN consisting of approximately [Number] workstations, [Number] servers and [Number] test-lab systems.
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