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Chemical Abstracts Service - System Analyst Resume Example

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SYSTEM ANALYST
Summary

IT Professional with 10+ years experience supporting desktop computers, switches, access points, printers, and mobile hand held units within a Local Area Network (LAN). Experienced with managing vendor relationships, including contract negotiations for supported hardware, systems. Strengths in organization, written and oral communication, technology, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management and training. Extensive knowledge of wireless environments (Cisco backbone), and mobile systems products. Education focuses heavily on Cisco technologies, such as NAT, VPN, WFQ, CBWFQ, and many other networking protocols and technologies.

Highlights
  • Cisco, MS Windows and Linux/Unix
  • Software: Wireshark, NetFlow Analyzer, SwitchMonitor, Nagios/NagiosGraph, ASDM, Alertsite, NewRelic APM, Gomez APM, Putty, Microsoft Office
  • CLI/GUI Platforms:
  • Routers: Cisco 2800, 3900, 12000, c10008, ASR 1000 Adtran TA 924
  • Switches: Cisco Catalyst 2900,3600,3700,3800,6500, Cisco Nexus 5510, 5548, 3048
  • Firewall/Concentrator: Cisco ASA 5500
  • CPA Ethernet: Anda 2200/4000, Tellabs
  • Networking: DHCP, DNS, TCP/IP, UDP, MPLS, RIP, BGP, IGP, HSRP, OSPF, EIGRP, VPN, FTP, HTTP, QoS, AAA/TACACS+, ATM, Frame Relay, LAN, WAN.
  • Telecom Technologies: DS-0, DS-1, DS-3, DSL, E1, Ethernet
  • CDN Technologies: Akamai/ChinaCache - Caching, Web Application Acceleration, Global Load Balancer.
  • Exceptional troubleshooter
  • Network configuration and support
  • Fluent in Chinese
  • Self-starter
  • New technology and product research
Accomplishments

Served as Network Administrator for department's LAN consisting of approximately [Number] workstations, [Number] servers and [Number] test-lab systems.

Experience
System Analyst 12/2011 to Current Chemical Abstracts Service Columbus, OH
  • Responsible for monitoring, maintaining and troubleshooting network related events in a 24x7 operated environment.
  • Manage network equipment configurations, perform diagnostics and engage vendors as needed to help resolve issues.
  • Respond to emergency and non-emergency calls related to network issues.
  • Interact with Telecom Team, Hardware Team, Server Admins, Operation Teams, Application Developers and internal customers to fulfill network requirement based on business needs.
  • Utilize network performance monitoring tools to identify impairment, network bottlenecks and isolate faults.
  • Install and provision top-of-rack network equipment.
  • Update monitoring tools and scripts to ensure new devices visibility and healthy operation.
  • Monitor application performance to ensure the delivery of outstanding customer experience via Content Delivery Network (CDN), especially in the region of China.
  • Work closely with CDN vendors to isolate and resolve trouble in a timely manner.
  • Provide monthly report to management on LAN/WAN traffic utilization, CDN usage, and average response time and availability of the network.
  • Communicate with vendors to explore new technology and upgrade hardware in order to improve network performance, meet specific business requirement, or cut network operation cost to help achieve a more efficient data center operation.
Affiliate Engineer 07/2007 to 11/2011 Verizon Business Hilliard, OH
  • First level engineers operate in a 24x7 environment, manage proactive network events, perform initial diagnostics, repair Verizon and third-party access problems Interact with Customer Service Centers, Network Management Centers, Verizon Business Operations Groups, Local Exchange Carriers, Account Teams and Customers to facilitate isolation and repair of faults in the network within established baseline objectives Utilize network performance monitoring tools (Java based applications such as Alarm Handler and Workflow) to identify impairments.
  • Utilized Network Management Tool and Integrated Testing System to troubleshoot for circuit errors, alarms and to isolate fault for different types of circuit Provide basic layer 3 support such as router configuration deployment when Customer-Premise Equipment (CPE) replacement is needed, IP route change request and BGP setup/troubleshoot, and escalate to level two technical support groups if necessary Provide field technicians with remote assistance to isolate physical issues on DS0/DS1, DSL and Ethernet lines.
  • Keep customers updated on efforts aimed at restoration of their services.
  • Maintain accurate logs of trouble isolation and repair efforts Respond to non-proactive events reported by customers such as utilization/latency issue, DNS/DNE, Reason-For-Outage(RFO) request.
TECHNICAL PROJECTS 09/2005 to 05/2007 Computer Networking Lab Rensselaer Polytechnic Institute Troy, NY
  • Configure Cisco routers 3640 and catalyst switches 3560, 3550 to setup a desired network topology.
09/2004 to 02/2005 Rensselaer Polytechnic Institute Troy, NY
  • Worked with 6 people designing an interactive project.
  • We focused on helping high school student visualizing how momentum works.
Education
B.S: Computer System and Electrical Engineering May 2007 Rensselaer Polytechnic Institute Troy, NY GPA: GPA: 3.39 Computer System and Electrical Engineering GPA: 3.39
Interests
Alpha Chi Rho Fraternity Troy, NY Member of Fund Raising Committee 2003 - 2007
Skills
APM, ATM, basic, BGP, Business Operations, c, CLI, Cisco, Cisco routers, Hardware, Content, CPA, Customer Service, Delivery, designing, DHCP, DNS, DSL, EIGRP, Ethernet, Firewall, Frame Relay, FTP, GUI, HTTP, IP, Java, LAN, Linux, access, Exchange, Microsoft Office, MS Windows, works, Network Management, Network, Networking, OSPF, requirement, RIP, router, Routers, scripts, Switches, TCP/IP, technical support, Telecom, troubleshoot, troubleshooting, Unix, upgrade, VPN, WAN, Workflow
Additional Information
  • AFFILIATION & INTEREST Alpha Chi Rho Fraternity Troy, NY Member of Fund Raising Committee 2003 - 2007 AWARDS & HONORS IBM Thomas J. Watson Research Center - Mathematics Award 2002
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Resume Overview

Companies Worked For:

School Attended

  • Rensselaer Polytechnic Institute

Job Titles Held:

  • System Analyst
  • Affiliate Engineer
  • TECHNICAL PROJECTS

Degrees

  • B.S : Computer System and Electrical Engineering May 2007

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