Experienced professional with a unique combination of technical expertise, managerial experience, leadership, and provide the best customer support on hardware and software issues.
Diagnosed hardware and software failures and resolved technical issues with a 100% success rate.
Recipient of the 3rd Quarter Knowledge Star Award Award in 2012.
Nominated for the 2012 Federal IT Award
Troubleshot and resolved Internet connectivity and general software and hardware issues.
Added user accounts, troubleshot issues with users and monitored usage on the printing management system.
Collaborated with the global team to resolve IT support cases.
Disassembled broken and defective equipment to facilitate repair.
Reassembled equipment after completed repairs.
Maintained up-to-date and accurate repair logs.
Upgraded PC workstations at various House of Representatives District Offices with Windows & Office 7/Vista/2K/XP.
Re-imaged PC workstations at various House of Representatives District Offices with Windows & Office 7/Vista/2K/XP.
Installed New PC workstations at various House of Representatives District Offices with Windows & Office 7/Vista/2K/XP.
Configured TCP/IP for static or DHCP on new/re-imaged desktops and laptops.
Installed memory, hard drives, sound cards, scanners, printers and other periphals.
Installed & Configured District Offices servers with Windows 2008/2003/2000.
Setup Laptops and desktops with VPN software for members of the House of Representatives.
Setup new user accounts, changed user passwords, created user and computer accounts in Active Directory.
. Designed TCP/IP tunneling for 60 Banyan Vines Servers.
. Configured TCP/IP for new/re-imaged desktops. Configured DHCP for IT Department.
. Supported a Banyan Vines network with 60 servers, 500 plus users.
. Managed PC dial-in users on a Banyan Vines Network
. Troubleshot and resolved Internet connectivity and general software and hardware issues.
Managed 1 NT server, 1 Novell server, 65 NT users and 15 Novell users.
Managed and supervised 70 -80 Marines on day to day operations. Designed, installed and supported a Banyan Vines network with 15 workstations and 65 users.
Configured, created, and audit users, login profiles, access and security rights.
Configured DHCP on NT4.
Audited PC's and peripherals regularly to maintain an accurate inventory. Performed various help desk tasks and functions.
Regulated preventive and corrective maintenance procedures.
Certified Novell Engineer 3.x Course
NT 4.0 Core Technology Course
Vines Basic Administrator Course Advanced Administrator Course
Problem Solving for Vines Course
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