system administrator resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Agile System Administrator ready to adapt quickly to changing operational realities. Focused on performance optimization and technical improvements with understanding of cost-effective decision making and usability. Aiming for a technical position with a company that places a high value on DEI (diversity, equity, and inclusion), deep learning, meaningful work, creativity, and growth for its employees.
Skills
Leadership
Collaboration & Teamwork
Critical Thinking & Problem-solving
Time & Project Management
Adaptability & Creativity
Windows System Administrator
Linux (Synology DSM)
Microsoft 365
NAS/SAN Storage
Web Design/WordPress
Technical Writing
Technical Support
Virtualization
Infrastructure planning
Financial & Procurement
Education
Quincy CollegeQuincy, MAExpected in 01/2011 ā āAssociate Degree :Business Administration And Management - GPA:
University of Massachusetts LowellLowell, MA, Expected in 05/2023 ā āBachelors Of Science:Information Technology - GPA:
Work History
Avanti Financial Group - System Administrator Bloomsburg, PA, 09/2019 - Current
Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
Drove continuous improvement of IT governance processes.
Supported day-to-day operations, monitoring and resolving client/server and storage issues.
Spearheaded inventory control measures to replenish and maintain IT equipment.
Established network specifications and analyzed workflow, access, information and security requirements.
Managed onboarding and offboarding of employees.
Served as subject matter expert on proposed technology purchases.
Provisioned new software and hardware for use, following established security policies.
Adopted cost-effective, useful solutions to implement into current systems.
Analyzed department and job-related functionality requirements to align technology priorities with business needs.
Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Tkc Holdings - Field Support Technician City, State, 01/2014 - 09/2019
Contributed to training junior team members in efficiency and speed in resolving support calls
Enhanced help desk knowledge by creating IT support documentation in KACE and intranet wiki for various self-service options, lessening the call volume to the help desk
Contributed to implementing high-quality technology solutions for the court's business requirements
Participated in the procurement specifications of testing and evaluating technologies to ensure that they are compatible and functional for court personnel.
Managed on-site and off-site installation, repair, maintenance and test tasks.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Demonstrated increased knowledge of company products and equipment.
Delivered Tier-3 support and SME input to internal and external customers.
Maintained response times to support business continuity.
Communicated with stakeholders to share critical technical information and deliver project updates.
Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Pcs Residential - Senior Field Technician City, State, 01/2010 - 08/2014
Contributed to print production staff workflow on workstations and provided in-center training on workstation software to assist in providing faster turnaround time for customer projects
Responsible for training other employees on all aspects of production, including the creation, tracking, pick-up, and delivery of print projects for clients
Presented technology-related subjects at center and district meetings
Conducted technical surveys and quarterly Technical Systems Audits to ensure compliance with
Standard Operating Procedures and PCI compliance.
Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
Managed quality control initiatives to eliminate downtime and increase revenue.
Limited process gaps by accurately training teams on equipment usage best practices.
Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
Logged, trafficked and updated projects in job management software.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Translated complex technical issues into digestible language for non-technical users.
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