Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Not just that i am also a Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Used internal software to process reservations, sign up for classes and account changes
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Performed basic daily bookkeeping tasks.
Maintained cleanliness and organization of front desk area.
Protected guest valuables with main safe or in individual boxes to maximize security.
Answered questions, pointed out important features, and offered further details about facility sections to educate visitors.
Built personal relationships with guests to promote positive experiences.
Collected and deposited payments from guests.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Created new accounts and issued I.D cards, canceled accounts and reached out to members about out standing fees.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: