A seasoned operations manager with extensive experience and a solid understanding of banking processes and procedures including supporting and ensuring bank-wide adherence to federal and state laws and regulations.
Proficient in Word, Excel, Access, Power Point, Visio and MS Project includes VBA development, Adobe Acrobat Professional.
Various banking systems including but not limited to Premier, Decision Pro, and Wire Exchange.
Operations- Wrote and managed audit and security program for branches resulting in more effective branch banking audit and security processes.
Developed and managed a quarterly Teller Incentive Program and achieved goal of mitigating loss and for the enhancement of customer service processes and team collaboration for branch success.
Achieved objective to build a loss mitigation program to lower bank loss goal of less than 10% annually.
Worked closely with Senior Deposit Operations Manager to automate manual deposit operations and teller workflows including branch cash tracking reports, teller losses, system non-posts, etc.
Successfully managed project to identify, classify record, and rank by industry and risk, all commercial customer accounts with missing NAICS code.
Successfully created High Risk Customer review report and procedures to work in conjunction with the bank AML systems and to ensure EDD guidelines are followed.
Sales and Promotion
Achieved status as one of the top 10 store sales performers in the region. Successfully planned and executed in-store promotional events to attain and exceed sales goals.
Treasurer - Albuquerque Westside Chamber of Commerce
Treasurer - Susan's Legacy NPA
Albuquerque Reads Program for Children
United Way New Mexico Panel Member
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