Drive development of the Risk Management team's strategic plan including roadmaps, execution timelines, transparent communication and measures to track progress towards objectives. Manage and coordinate key initiatives / special projects including; remediation of audit/exam findings, implementation of monitoring dashboards and action plans focused on enhancements to control and governance routines and closure of gaps in risk management processes, tools and systems. Collaborate with key partners across multiple disciplines to build a communication strategy encompassing monthly / quarterly line of business leadership updates, risk community forums, Risk Management Leadership team meetings and group town halls. Identify opportunities to close talent gaps while simultaneously optimizing the model to reduce expense and expand capacity. Manage financial processes and routines.
Partnered with corporate staff functions and the lines of business to prioritize and drive alignment of enterprise-wide risk and regulatory data initiatives. Navigated a complex and evolving internal risk and regulatory model to deliver results on objectives and timelines necessary to meet and close Matters Requiring Attention (MRAs) from multiple regulators. Worked closely with key executives at consulting firms to identify opportunities for improvement, create consistency for large scale data initiatives and enable efficient utilization of resources across the firm.
Selected to lead change management for ProfitView, a large-scale strategic profitability platform with a deployment plan that spanned across lines of business, functional groups and 7,000 team members. Scope expanded to building and leading the Wholesale Finance Program Office to integrate and support multiple initiatives that focused on projects that improve regulatory, compliance, business and technology processes.
Served as CAO in leading the organization to enhanced capabilities and delivery through partnership with the leadership team and key support alliances. Transitioned to support lines of business cross sell strategies to drive revenue and profitability. Designed clear organizational vision and objectives to ensure cross sell programs aligned with customer acquisition, relationship building, and retention goals. Coordinated cross sell and marketing analytics, reporting, and processes. Oversaw a 45+ member team and managed an $8.2MM budget.
Directed a 15-member team of strategy consultants, project managers and business analysts which delivered strategic consulting and implementation expertise for the integration. Served as Chief of Staff to the EVP of Customer Information & Analysis. Transitioned to build and manage an 8-member business management team to reduce administrative overhead for managers to enable customer conversion activities. Acted as main point-of-contact for audit and compliance, Human Resources, legal, and supply chain. Designed staff augmentation, audit, reporting and scheduling governance processes and procedures.
Spearheaded initiatives across lines of business that included executive client outreach, event strategy and metrics, client data, business development, as well as e-commerce. Provided expertise for the Head of CIB Marketing and Communications in creating and implementing strategy and operations.
Established the strategy, measurement, reporting, and administration functions to support the revenue objectives of the Global Corporate and Investment Bank's President's client calling and associate engagement program.
Devised the marketing technology enablement strategy in partnership with the Marketing Technology Executive which led to system consolidation and integration, standardized reporting, and reduced costs.
Advised Global 1000 companies on marketing strategy, organizational design, and technology solutions to enable reduced operating costs, real-time financials, ROI metrics and Sarbanes-Oxley regulatory compliance.
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