Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Monitored and investigated suspicions persons and situations and unusual activities.Prepared cases for trial and appeared and testified in court as a witness.Wrote reports on arrests made, activities performed and unusual incidents observed.Wrote detailed arrest and accident reports.Organized and recorded facts to prepare incident reports.
Assisted in restraining violent and unruly inmates.Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.Safely transported inmates to and from work sites.Maintained records and logs of man hours, materials and equipment used.Conducted internal security checks and distributed meals.Continually monitored dormitories for inappropriate activity.Supervised the meal distribution and observed inmates during meals.Supervised inmates during meals, visits, recreation, telephone calls and shower time.Signed in all visitors and completed appropriate visitation log forms.Received property from incoming inmates, provided receipts and inspected items for contraband.Routinely reviewed housing assignments and reassigned inmates when needed.Informed inmates and visitors of rules, safety and security procedures and responsibilities.Maintained communications with all other areas of the facility at all times.Maintained daily logs of shift activity.Escorted prisoners to court appearances in a timely fashion.Instructed inmates on work details and transported them to work sites.Enforced resident behavior management system and wrote incident reports for infractions.Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.Maintained correct physical head count at all times.Attended regular trainings and maintained appropriate certifications.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.Interviewed an average of 35 mortgage loan applicants per month. Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.Received Bank Spirit Award for a 95% rate of closed loans. Educated customers on the variety of loan products and available credit options.Exceeded quarterly sales goals by 90%. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.Built knowledge about latest banking products and services through Bank of America University TrainingProvided expert financial advice on mortgage and both educational and personal loans..
Determined elevation and grid azimuths with maps and map overlays.Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.Effective decision-maker in high-pressure environments.Managed receipt, storage and issue of ammunition processes.Patrolled areas and allowed restricted area access for authorized personnel.Led military police teams in support of battlefield operations.Prepared operation plans and orders to support security of resources and installations.Coordinated training schedules and filed crucial administrative paperwork.Maintained complete accountability during redeployment of all sensitive items and communication equipment.Completed multiple fire prevention safety training.Commanded more than 10 arms combat patrols on foot and in vehicles.Maintained rifles, machine guns, mortars and hand grenades.Evaluated terrain and recorded topographical information.Gathered preliminary investigation information as a first responder to crime scenes.Responded quickly to dispatch and took appropriate action at crime and disaster scenes.Monitored and investigated suspicions persons and situations and unusual activities.Directed traffic during emergency and congested situations.Analyzed traffic accidents and general traffic surveys.Instructed suspects on field sobriety tests and used portable equipment to perform tests.Wrote reports on arrests made, activities performed and unusual incidents observed.Patrolled designated districts in patrol cars, on bicycles and on foot.Responded to and investigated security and burglar alarms.Searched vehicles, buildings, homes and property for evidence and stolen property.Directed and controlled crowds at parades, funeral processions and sporting events.Assisted in conducting traffic surveys to determine problem areas.Wrote detailed arrest and accident reports.Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.Organized and recorded facts to prepare incident reports.
3.2 GPA.Advanced coursework in Child Services
Related Coursework in Sterilizing Utensils, which is use for surgeries.
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