Motivated employee with over 6 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Empathetic and dedicated to good customer service. Always seeking new skills and growth within the job setting.
Skills
Office administration
Faxing Paperwork
Multi-line Telephone Systems
Mail distribution
Administrative support
Patient Scheduling
Social media knowledge
Account Reconciliation
Multi-line phone proficiency
Verifying insurance
Obtaining authorizations
Microsoft Office
Compassion
Types at 56.2 WPM with 95% accuracy
Education
White Hall High SchoolWhite Hall, ARExpected in 05/2010 – –High School Diploma: - GPA:
Work History
Avnet, Inc. - Surgery Scheduler/Administrative Assistant/Medical Receptionist Poway, CA, 09/2019 - Current
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Arranged rapid office equipment repair and maintenance with vendors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Educated patients about surgeries and provided treatment plan documentation.
Verified insurance coverage and obtained pre-authorizations.
Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Completed skilled administrative work to support all office staff and operational requirements.
Scheduled appointments for doctor visits and procedures using Centricity software.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Obtained payments from patients and scanned identification and insurance cards.
Completed clerical duties and tasks for clinic administration.
Checked patient data including insurance, demographic and health history to keep information current.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Responded to correspondence from insurance companies to verify patient's coverage.
Avnet, Inc. - Customer Service Representative Rockaway, NJ, 02/2019 - 09/2019
Answered customer telephone calls promptly to avoid on-hold wait times.
Researched customer questions, problems, and/or complaints concerning deposited accounts, consumer loans, bank cards and escrows including stop payments, account reconciliation, fees, interest rates, balances and blue book values. Resolved issues or obtained supervisor assistance when needed.
Collected information from customers by phone, fax or email.
Prepared new and updated deposit account paperwork and opened new deposit accounts.
Assisted customers with troubleshooting, resetting passwords and basic instructions for banking mobile app.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with up to 10 calls in queue per minute.
Roti - Customer Service Representative Schaumburg, IL, 08/2015 - 02/2019
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained up-to-date knowledge of collection laws, credit reporting requirements and state statues.
Generate reports and provide statistical reviews for management and clients
Consulted with outside parties to resolve discrepancies and create effective solutions.
Train, monitor and guide new employees
Data Entry
Receptionist
Picollino's Greek And Italian - Restaurant General Manager City, STATE, 06/2013 - 08/2015
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Set schedules for 20 staff by planning and designating shifts and hours.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Led and directed team members on effective methods, operations and procedures.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
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School Attended
White Hall High School
Job Titles Held:
Surgery Scheduler/Administrative Assistant/Medical Receptionist
