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Surgery Scheduler Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities.

Skills
  • Tool sterilizing
  • Insurance pre-certifications
  • Assisting with procedures
  • Copay collecting
  • Office workflow support
  • Educating patients
  • Checking in patients
  • Reliable and trustworthy
  • Team building
  • Problem resolution
  • Planning
  • Active listening
  • Leadership
  • Multitasking
  • First Aid/CPR
  • Decision-making
  • Project planning
  • Data management
  • Work ethic
Education and Training
Options For Youth Burbank Burbank, CA Expected in 11/2012 High School Diploma : - GPA :
Brightwood College - North Hollywood North Hollywood, CA Expected in 08/2014 Certificate : Medical Assisting - GPA :
Experience
Osf Healthcare - Surgery Scheduler
Byron, IL, 04/2016 - 06/2019
  • Checked patient insurance and collected pre-authorizations from providers.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Worked with operating facilities to schedule procedures on behalf of surgeons.
  • Distributed treatment and procedural information to patients.
  • Managed patient check-in and check-out procedures and processed payments.
  • Updated patient financial information to promote accurate record keeping.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Updated group medical records and technical library to support smooth office operations.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Called patients to schedule appointments, consistently double-checking information and availability.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Prepared and sent financial statements to support bookkeeping functions.
Galaxy Solutions - Front Desk Receptionist
Somerset, NJ, 01/2013 - 08/2015
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Retrieved faxes and uploaded related information to patient charts for clinical staff.
  • Copied insurance cards, documented details and verified coverage for upcoming procedures or appointments.
  • Gathered and transcribed medical information to type into medical charts.
  • Stayed on top of office messages by checking voicemail, returning calls and directing responses to particular team members.
  • Checked patients in and out for appointments, including collecting co-payments for appointments.
  • Scheduled appointments for patients and called patients for reminders or to obtain additional needed information.
  • Followed infection prevention protocols for reception area to protect patients and staff.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Set up appointments for physician visits and procedures using calendar software.
  • Straightened up waiting room to maintain neat and organized space.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Informed patients of financial responsibilities prior to rendering services.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Processed patient payments and scanned identification and insurance cards.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Updated group medical records and technical library to support smooth office operations.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Saint Elizabeth’s Retirement Home - Retirement Home Volunteer
City, STATE, 01/2013 - 05/2013
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Tracked and reported clients' progress based on observations and conversations.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Administered necessary medications as directed by care plan.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Assisted with meal planning to meet nutritional plans.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.

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  • Typos

Resume Overview

School Attended
  • Options For Youth Burbank
  • Brightwood College - North Hollywood
Job Titles Held:
  • Surgery Scheduler
  • Front Desk Receptionist
  • Retirement Home Volunteer
Degrees
  • High School Diploma
  • Certificate