Surgery Scheduler Resume Example
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SURGERY SCHEDULER
Professional Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver with positive and upbeat personality offering vast experience in medical operations, excellent interpersonal communication skills and organizational savvy to run hospital/medical facility smoothly.
Skills
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Work History
Surgery Scheduler, 09/2014 to 11/2019
Revohealth – Golden Valley , MN
Revohealth – Golden Valley , MN
- Largely responsible for accurately scheduling complex diagnostic and/or surgical procedures.
- Conducts physician office interviews, and explains hospital procedure guidelines and policies.
- Coordinates with clinical departments on schedule modifications.
- Worked side by side with The Hospitals of Providence Pre Operative Director, OR Director, OR Assistant Director, Charge Nurse and OR staff.
- Worked closely with surgeons and created healthy professional relationships to be able to advocate and help give best costumer service.
- Very active in hospitals administrative meetings where Pre Operative or OR Director requested my presence.
- Facilitated Medical Reps with any company related surgeries and help generate reports if necessary.
- Acts as liaison between nursing staff, physicians, and manager on a routine daily basis, and during scheduling of emergency surgeries
- Monitors and maintains block schedule for surgeons, updating as indicated by Department Manager/Directors
- Schedules surgeries for physicians, using current scheduling system
- Monitors Medical Staff privileging status daily and compares against Surgery Schedule. Contacts Physicians listed at least one day prior to scheduled cases
- Provides the surgery schedule for distribution in a timely fashion
- Notifies and schedules outside resources (cell saver, laser, ESWL) for individualized case requests by physicians
- Reviews draft of schedule for additions, corrections, and abbreviations prior to printing of schedule
- Accurately schedules all surgical cases, including electives and add-ons
- Provides assistance to other associates in the department upon completion of responsible duties or as assigned by a supervisor
- Orients new personnel and assists in their transition to the work environment as assigned
- Submits ideas for quality or performance improvement for department operations
- Performance in interactions with all customers (internal and external)
- Elicit assistance from manager and surgeons when issues of assessment and/or decision points present that are outside scope of practice
- Complied with HIPAA policies
- Successfully able to work with minimal to no supervision
- Perform all other duties as assigned by manager
Lead Medical Receptionist/Medical Billing Assistant, 08/2011 to 09/2014
Ricoh Americas Corporation – Rochester , NY
Ricoh Americas Corporation – Rochester , NY
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed and filed financial documentation for accounting purposes.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered phone calls and messages for two-physicians, scheduling appointments and handling patient inquiries.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed skilled administrative work to support all office staff and operational requirements.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Managed master calendar and scheduled appointments for two providers based on optimal patient loads and clinician availability.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
- Analyzed complex Explanation of Benefits forms to ensure insurance carriers were charged correctly.
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
- Verified proper ICD-9 coding on claims.
- Collected payments and applied to patient accounts.
- Verified signatures and checked medical charts for accuracy and completion.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Front Desk Medical Receptionist, 10/2009 to 08/2011
Montwood Family Medical Center – City , STATE
Montwood Family Medical Center – City , STATE
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Completed skilled administrative work to support all office staff and operational requirements.
- Organized paperwork such as charts and reports for office and patient needs.
- Collected payments.
- Verified patients insurance benefits.
- Verified super bills were complete with correct patients demographics, icd 9 diagnosis codes and cpt codes.
Education
Medical Coding Certification: Medical Coding Career Step Accredited By UTEP - City
Certification: Medical Information Specialist , 07/2009
Vista College - City, State
Vista College - City, State
High School Diploma: 05/2001
Burges High School - City, State
Burges High School - City, State
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Resume Overview
School Attended
- Career Step Accredited By UTEP
- Vista College
- Burges High School
Job Titles Held:
- Surgery Scheduler
- Lead Medical Receptionist/Medical Billing Assistant
- Front Desk Medical Receptionist
Degrees
- Medical Coding Certification : Medical Coding
Certification : Medical Information Specialist , 07/2009
High School Diploma : 05/2001
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