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Surgery Scheduler Resume Example

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SURGERY SCHEDULER
Professional Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver with positive and upbeat personality offering vast experience in medical operations, excellent interpersonal communication skills and organizational savvy to run hospital/medical facility smoothly.

Skills
  • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate
  • Knowledge of English language w/strong written and verbal communication skills
  • Excellent medical terminology knowledge
  • Great knowledge of ICD 10 and CPT codes
  • Excellent organizational skills with ability to prioritize, problem solve and meet deadlines
  • Ability to multi-task and manage details
  • Excellent professional communication and interpersonal skills with patients, staff, and other healthcare professionals
  • Knowledge of basic office equipment including copier, fax machine, and computer
  • Ability to handle multiple telephone calls
  • Fluent in Spanish
  • Excellent ability with MS Word and Excel
  • Able to type 50+wpm
Work History
Surgery Scheduler, 09/2014 to 11/2019
Conifer Health Solutions – El Paso, TX
  • Largely responsible for accurately scheduling complex diagnostic and/or surgical procedures.
  • Conducts physician office interviews, and explains hospital procedure guidelines and policies.
  • Coordinates with clinical departments on schedule modifications.
  • Worked side by side with The Hospitals of Providence Pre Operative Director, OR Director, OR Assistant Director, Charge Nurse and OR staff.
  • Worked closely with surgeons and created healthy professional relationships to be able to advocate and help give best costumer service.
  • Very active in hospitals administrative meetings where Pre Operative or OR Director requested my presence.
  • Facilitated Medical Reps with any company related surgeries and help generate reports if necessary.
  • Acts as liaison between nursing staff, physicians, and manager on a routine daily basis, and during scheduling of emergency surgeries
  • Monitors and maintains block schedule for surgeons, updating as indicated by Department Manager/Directors
  • Schedules surgeries for physicians, using current scheduling system
  • Monitors Medical Staff privileging status daily and compares against Surgery Schedule. Contacts Physicians listed at least one day prior to scheduled cases
  • Provides the surgery schedule for distribution in a timely fashion
  • Notifies and schedules outside resources (cell saver, laser, ESWL) for individualized case requests by physicians
  • Reviews draft of schedule for additions, corrections, and abbreviations prior to printing of schedule
  • Accurately schedules all surgical cases, including electives and add-ons
  • Provides assistance to other associates in the department upon completion of responsible duties or as assigned by a supervisor
  • Orients new personnel and assists in their transition to the work environment as assigned
  • Submits ideas for quality or performance improvement for department operations
  • Performance in interactions with all customers (internal and external)
  • Elicit assistance from manager and surgeons when issues of assessment and/or decision points present that are outside scope of practice
  • Complied with HIPAA policies
  • Successfully able to work with minimal to no supervision
  • Perform all other duties as assigned by manager
Lead Medical Receptionist/Medical Billing Assistant, 08/2011 to 09/2014
Obgyn Consultants Of El Paso – El Paso, TX
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed and filed financial documentation for accounting purposes.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Answered phone calls and messages for two-physicians, scheduling appointments and handling patient inquiries.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Managed master calendar and scheduled appointments for two providers based on optimal patient loads and clinician availability.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
  • Analyzed complex Explanation of Benefits forms to ensure insurance carriers were charged correctly.
  • Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
  • Verified proper ICD-9 coding on claims.
  • Collected payments and applied to patient accounts.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Front Desk Medical Receptionist, 10/2009 to 08/2011
Montwood Family Medical Center – El Paso, TX
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Collected payments.
  • Verified patients insurance benefits.
  • Verified super bills were complete with correct patients demographics, icd 9 diagnosis codes and cpt codes.
Education
Medical Coding Certification: Medical Coding Career Step Accredited By UTEP - El Paso
Certification: Medical Information Specialist , 07/2009
Vista College - El Paso, TX
High School Diploma: 05/2001
Burges High School - El Paso, TX
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Resume Overview

Companies Worked For:

  • Conifer Health Solutions
  • Obgyn Consultants Of El Paso
  • Montwood Family Medical Center

School Attended

  • Career Step Accredited By UTEP
  • Vista College
  • Burges High School

Job Titles Held:

  • Surgery Scheduler
  • Lead Medical Receptionist/Medical Billing Assistant
  • Front Desk Medical Receptionist

Degrees

  • Medical Coding Certification : Medical Coding
    Certification : Medical Information Specialist , 07/2009
    High School Diploma : 05/2001

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