Surgery Scheduler Resume Example Conifer Health Solutions

SURGERY SCHEDULER

Professional Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver with positive and upbeat personality offering vast experience in medical operations, excellent interpersonal communication skills and organizational savvy to run hospital/medical facility smoothly.

Skills

Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate
Knowledge of English language w/strong written and verbal communication skills
Excellent medical terminology knowledge
Great knowledge of ICD 10 and CPT codes
Excellent organizational skills with ability to prioritize, problem solve and meet deadlines
Ability to multi-task and manage details

Excellent professional communication and interpersonal skills with patients, staff, and other healthcare professionals
Knowledge of basic office equipment including copier, fax machine, and computer
Ability to handle multiple telephone calls
Fluent in Spanish
Excellent ability with MS Word and Excel
Able to type 50+wpm

Work History

Surgery Scheduler, 09/2014 to 11/2019
Conifer Health Solutions – El Paso, TX

Largely responsible for accurately scheduling complex diagnostic and/or surgical procedures.
Conducts physician office interviews, and explains hospital procedure guidelines and policies.
Coordinates with clinical departments on schedule modifications.
Worked side by side with The Hospitals of Providence Pre Operative Director, OR Director, OR Assistant Director, Charge Nurse and OR staff.
Worked closely with surgeons and created healthy professional relationships to be able to advocate and help give best costumer service.
Very active in hospitals administrative meetings where Pre Operative or OR Director requested my presence.
Facilitated Medical Reps with any company related surgeries and help generate reports if necessary.
Acts as liaison between nursing staff, physicians, and manager on a routine daily basis, and during scheduling of emergency surgeries
Monitors and maintains block schedule for surgeons, updating as indicated by Department Manager/Directors
Schedules surgeries for physicians, using current scheduling system
Monitors Medical Staff privileging status daily and compares against Surgery Schedule. Contacts Physicians listed at least one day prior to scheduled cases
Provides the surgery schedule for distribution in a timely fashion
Notifies and schedules outside resources (cell saver, laser, ESWL) for individualized case requests by physicians
Reviews draft of schedule for additions, corrections, and abbreviations prior to printing of schedule
Accurately schedules all surgical cases, including electives and add-ons
Provides assistance to other associates in the department upon completion of responsible duties or as assigned by a supervisor
Orients new personnel and assists in their transition to the work environment as assigned
Submits ideas for quality or performance improvement for department operations
Performance in interactions with all customers (internal and external)
Elicit assistance from manager and surgeons when issues of assessment and/or decision points present that are outside scope of practice
Complied with HIPAA policies
Successfully able to work with minimal to no supervision
Perform all other duties as assigned by manager

Lead Medical Receptionist/Medical Billing Assistant, 08/2011 to 09/2014
Obgyn Consultants Of El Paso – El Paso, TX

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed and filed financial documentation for accounting purposes.
Carried out front office duties utilizing data entry skills in framework of medical database.
Answered phone calls and messages for two-physicians, scheduling appointments and handling patient inquiries.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Completed skilled administrative work to support all office staff and operational requirements.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Improved timely payment of bills by developing flexible payment plans for patients.
Managed master calendar and scheduled appointments for two providers based on optimal patient loads and clinician availability.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
Analyzed complex Explanation of Benefits forms to ensure insurance carriers were charged correctly.
Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
Verified proper ICD-9 coding on claims.
Collected payments and applied to patient accounts.
Verified signatures and checked medical charts for accuracy and completion.
Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.

Front Desk Medical Receptionist, 10/2009 to 08/2011
Montwood Family Medical Center – El Paso, TX

Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
Carried out front office duties utilizing data entry skills in framework of medical database.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Collected payments.
Verified patients insurance benefits.
Verified super bills were complete with correct patients demographics, icd 9 diagnosis codes and cpt codes.

Education

Medical Coding Certification: Medical Coding Career Step Accredited By UTEP - El Paso

Certification: Medical Information Specialist , 07/2009
Vista College - El Paso, TX

High School Diploma: 05/2001
Burges High School - El Paso, TX

Resume Overview

Companies Worked For:

Conifer Health Solutions
Obgyn Consultants Of El Paso
Montwood Family Medical Center

School Attended

Career Step Accredited By UTEP
Vista College
Burges High School

Job Titles Held:

Surgery Scheduler
Lead Medical Receptionist/Medical Billing Assistant
Front Desk Medical Receptionist

Degrees

Medical Coding Certification : Medical Coding
Certification : Medical Information Specialist , 07/2009
High School Diploma : 05/2001

Surgery Scheduler Resume Example

Resume Score: 80%

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