Seeking a challenging and rewarding position with opportunity and growth.
Insurance eligibility verification
Promoted to Surgery Scheduler after 10 months of employment.
07/2013 to Current
Surgery/ Procedure SchedulerSANTA MONICA ORTHOPAEDIC SPORTS AND MEDICINE GROUP - A CEDARS-SINAI AFFILIATED － Santa Monica, CA
Manage the coordinated appointing and scheduling process for Orthopedics.
Serve as a communication link between patients, affected departments and the practice team, including both internal and external facilities.
Connects with patients scheduled for surgery within specified time frames, as outlined by the clinic.
Takes and follows up on direct patient calls, including documentation of every telephone encounter.
Tracks next available surgery dates, including rescheduling when necessary.
Compiles and tracks a waitlist for moving patients up (closer date) on the surgery schedule.
Collates surgical packets and responsible for coordinating delivery to appropriate clinics, ASC.
Orders equipment for surgeries according to provider needs / orders.
Assure that insurance company requirements are met and to assure that proper authorization and insurance issues are dealt with before scheduling surgery.
Responsible for properly scheduling, admitting, pre-registering and registering patients according to departmental standard operation procedures.
input patient information into the database to ensure accurate billing and ensure The surgery scheduler is responsible for making the scheduling, admitting, pre-registration and registration process as pleasant as possible for all patient and their families or physicians and office employees.
01/2012 to 02/2013
Insurance VerifierSURGERY CENTER OF THE PACIFIC thru ASAP STAFFING － Santa Monica, CA
Performing insurance eligibility, authorization, benefit verification and administrative support for Orthopedic Surgery.
Assure that insurance company requirements are met and to assure that proper authorization and insurance issues are dealt with before scheduling and collection of co-pays and other duties as assigned.
Compiles, verifies, types, and files medical records of hospital or other health care facility: Prepares folders and maintains records of newly admitted patients.
Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.
08/2010 to 03/2011
Insurance VerifierUCLA PHYSICIAN BILLING thru H.E.L.P STAFFING － Los Angeles, CA
Performing insurance eligibility, authorization and benefit verification and administrative support in Radiology.
Major duties include: direct telephone contact with health care insurers, transcription of information as quoted, Input insurance transfer and update patient information in IDX, MCCS and ONTRAC.
Verify third party payers and utilization review agencies to expeditiously coordinate follow-up.
Work closely with medical staff and administrative personnel ensure that patients have the proper authorization for referrals; assure that insurance company requirements are met and to assure that proper authorization and insurance issues are dealt with before scheduling and collection of co-pays and other duties as assigned.
01/2010 to 07/2010
Administrative SpecialistUCLA － Los Angeles, CA
Act as patient coordinator who will interact with all VIP patients on the phone as well as in person.
Triage all patients on an ongoing and emergency basis.
Encounter all patients on the MCCS system.
Maintain extensive patient rolodex and medical files.
Deal with patients who come from different socio- economic levels.
Assist physicians with patients in other UCLA departments.
Arrange for police and or campus security.
Answer any questions pertaining to the UCLA Medical center and areas of monetary donations, also questions re the UCLA School of Medicine and Board of Regents for VIP donor patients.
Arrange hotel rooms and limo service and domestic and international air ambulance.
Provide home and office house calls.
Provide 24 hour nurses.
Admit patient when necessary and arrange of or time for physician.
Work with UCLA media and avoid outside media involvement with patient.
Anticipate medical tests that will be needed.
At the request of other departmental physicians provide similar patient care.
Discuss costs of services when needed.
Triage patients from cell phone and age appropriate physician.
Arrange for pick- up and delivery of x-rays domestic and international.
Maintain log of all patients seen and date seen on year to year basis.
Work closely with UCLA Development office regarding funding raising questions, letters and luncheons.
02/2008 to 12/2009
Financial CounselorUCLA PHYSICIAN BILLING thru H.E.L.P STAFFING － Los Angeles, CA
Meet production standards as set by the Patient Billing Office.
Working in Cash Posting, Grants department reviewing AR reports for various clinics, distribute claims for rebilling and recharges create spreadsheets.
Input insurance transfer and update patient information in SMS/Signature, MCCS and ONTRAC.
Work closely with UCLA departments to obtain necessary documentation for billing.
Work closely with supervisor in resolving problem accounts.
Verify insurance for Hematology/Oncology clinics as a Financial Counselor.
Ensure that patients have the proper authorization for referrals; assure that insurance company requirements are met and to assure that proper authorization and insurance issues are dealt with before scheduling and collection of co-pays and other duties as assigned.
07/2005 to 09/2007
Nursing Administrative AssistantCENTURY CITY DOCTORS HOSPITAL － Century City, CA
Provide secretarial support to the clinical staff, such as medical order entry, patient admission and discharge process/data entry.
Organize and prioritizes responsibilities in order to complete assignment in a timely manner.
Guide patients and visitors to appropriate and other medical procedures.
Answer telephone/fax, screen callers relay massage, and greet visors.
Provide administrative support by coordinating all administrative activities for the office.
Demonstrate initiative, resourcefulness and problem-solving skills in applying a detailed knowledge of the responsibilities and functions.
Underline management structure of the department and of the larger Health System in organizing and prioritizing work.
Establishing procedures and systems and ensuring the orderly and timely flow of business through the office.
Coordinate the clerical and administrative staff workflow through the office.
Adhere to facility's confidentiality policy which includes verbal, written, computer generated, computer-accessed, filmed and recorded information related to patients, their family and visitors, staff, physicians and clients.
09/2002 to 07/2005
Management Assistant ICEDARS-SINAI MEDICAL GROUP － Los Angeles, CA
Provide administrative support in a department or sub-unit performing general clerical and administrative duties, department patient referrals for scheduling and check-in.
Ensure timely completion of work assignment in accord with established time-lines, responsible for timely and accurate handling phone call, patient referrals for scheduling and check-in.
Ensure smooth operation(s) including but not limited to scheduling, patient check-in billing, assuring proper authorization and insurance issues are dealt with before scheduling and collection of co-pays.
Demonstrates an awareness of policies related to patient confidentiality and Department protocols relating to the maintenance of confidential files.
Organizes and prioritizes work effectively to meet deadlines and ensure orderly and timely flow of business.
Under the direction of the Director and Managers of the department, other projects and assignments were assisted as necessary.
03/2001 to 08/2002
Team AssistantMANAGED HEALTH NETWORK － Los Angeles, CA
Demonstrates initiative, resourcefulness and problem-solving skills in applying a detailed knowledge of the responsibilities, functions and underlying management structure of the department and of the larger Health System in organizing and prioritizing work, establish procedure and systems and ensuring the orderly and timely flow of business through the office.
Provide customer services to various Health Net customers.
Coordinate intake specialist overflow calls to Care Mangers.
Order and distribute supplies to intake specialists, Care Mangers.
Type letters from Care Mangers letters request forms utilizing the intake specialist's member's screen for detailing and documentation.
High call volume, correspondence pertaining customer inquiries.
03/1999 to 03/2001
Senior ClerkUCLA MEDICAL GROUP － Los Angeles, CA
Schedules patients for clinic visits, obtain insurance authorizations, screens calls, types correspondence, schedules meetings, greets guests and processes supply orders for the office and clinic.
Data entry and admission/registration, filling and faxing.
Update patient information.
Answer and screen heavy phones, handle emergencies and resolve customer inquiries.
Correspondence pertaining customer inquiries.
Medical records conversion and 10 key experience.
Under the direction of the Director and Managers of the department, the Senior Clerk will assist in other projects and assignments as necessary.
Bachelor of Science: Information TechnologyUniversity of PhoenixInformation Technology - In process