supportive concept resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position. Ready to help team achieve company goals. Reliable employee seeking position. Offering excellent communication and good judgment.

  • Resolved product issue through consumer testing.
  • Supervised team of 11 staff members.
  • Achieved serval certificates through effectively participating in the Relias Education Program .
  • Patient and Compassionate
  • Family Support and Instruction
  • Client Relationship and Rapport
  • Personal Service
  • Client Records Management
  • Mental Health Support
  • Observation Communication
  • Household Cleaning
  • Progress Monitoring
  • Community Activities
  • Dietary Requirements and Nutrition
  • Activities of Daily Living (ADLs)
  • Conditions Assessment
  • Clinical Quality Program Standards
  • Companionship and Emotional Support
  • Care Plan Management
  • Vital Sign Monitoring
  • Ability to Lift Clients
  • Medical Records Management
  • Quality Program Protocols
  • Grocery Shopping
  • Daily Charting
  • Home Cleaning and Sanitizing
  • Community Integration
  • Complaint Response
  • Personal Care Assistance
  • Emotional Support
  • First Aid Certification
  • Behavior Redirection
  • Healthcare Education
  • Scheduling Medical Appointments
  • Problem Identification
  • Bathing Support
  • Social Perceptiveness
Work History
02/2020 to Current
Supportive Concept Adventist Health Nw Yuba City, CA,
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands and household chores.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Maintained entire family's schedule and organized events.
  • Supervised 8 household staff, contractors and vendors.
  • Handled incoming information requests for several busy executives.
08/2019 to 01/2020
Communication Specialist Upm-Kymmene Corporation Fletcher, NC,
  • Developed campaigns to increase public awareness of company and engage customers.
  • Prepared social media posts and videos with eye for viral content strategies.
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
  • Developed original content for blog posts and website articles.
  • Forged strong media relationships to further public relations goals.
  • Provided administrative support to senior team members.
  • Worked with marketing department on branding strategies.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
02/2014 to 07/2018
Customer Service Specialist Pacifico Valet City, STATE,
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment Jessicag all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of 50 to 70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Developed customer service improvement initiatives that decreased customer wait times by 80%.
Expected in 05/1979 to to
High School Diploma:
Washington High School - Washington Pa.,
  • Awarded Clerical Certificate
  • Continuing education in American Sign Language at Community College of Philadelphia

Woman Veteran Groups

  • PCA - Personal Care Aide
  • CPCT/A - Patient Care Technician/Assistant
  • DCA - Direct Care Aide
  • Behavior Health Training - over 100 hours
  • American Sign Language 1.5 Years
  • Certified RSP, Supportive Care - 2 years

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Resume Overview

School Attended

  • Washington High School

Job Titles Held:

  • Supportive Concept
  • Communication Specialist
  • Customer Service Specialist


  • High School Diploma

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