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Support Staff Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Background

In 2009 I retired from National Grid after 31 years as aTeam leader working in their Waltham Call Center.


Since then I have worked part time in the Recovery field at different organizations with diverse client populations in one on one settings and in group settings.


I bring 23 years of personal experience working in Recovery.

Skill Highlights
  • I am highly skilled in an office environment however it is my work with the substance use/mental health consumer that I consider to be my greatest asset. I have 23 years of lived experience in which I share with another person which enables them to move forward in their life.
  • Team player
  • Adaptable to any situation
  • Able to take charge of any situation
Accomplishments

Being able to start a second career that I am passionate about after retirement.

Professional Experience
Support Staff, 2015 to Current
Agreeya SolutionsWichita, KS,

I chart and record information in the clients files . Track clients movement on and off the unit by documenting time and destination. Check facility for open windows,locked doors. Quickly respond to crisis situations when mental health and behavioral issues arise. Refer clients to other programs and community agencies to enhance treatment process. Guide clients in understanding illness and treatment plans.

Recovery Specialist, 03/2014 to 2015
Hoyleton Youth And Family ServicesHoyleton, IL,

Worked with clients who were referred by the Department of Mental Health. I primarily dealt with clients who have mental illness/substance abuse issues. I worked with their Rehab Advocate and I provided an additional treatment plan. Charted and recorded information in clients files. Effectively managed time and caseloads based on (number)sessions per week. Quickly responded to crisis situations when severe and mental health and behavioral issues arose. Efficiently gathered information from families and social service agencies to inform development of treatment plans. Documented all patient information including service plans, treatment reports and progress notes. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborated closely with treatment team to appropriately coordinate client care services. Taught clients anger manger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Organized treatment projects that focused on problem solving skills and creative thinking. Referred clients to other programs and community agencies to enhance treatment process. Guided clients in understanding illness and treatment plans. Led patients in individual and group sessions.

Treatment plans were recorded with the Dept. of Mental Health.

Consultant, 05/2013 to 2015
Chick-Fil-AMount Laurel, NJ,

I was employed as a consultant to facilitate a womens 12 step group and administer drug screenings. ECorp owned 5 women sober houses in the Boston/Quincy area.

Overnight Awake Counselor, 04/2012 to 03/2014
St Anne'sLos Angeles, CA,

Ensure the safety of residents (physical and emotional/wellbeing), and safety of the facility.

* Engage in shift change duties, including Med Log shift change & Med Lock-up key exchange.

* Maintain daily Logbook by denoting all incidents, issues, etc.

* Ensure that the program policies are followed and document any deviation of said policies.

* Contact Program Director regarding crisis/emergency situations, and when shift problems arise

i.e. an employee calls in sick leaving a shift open.

Relief Staff, 2010 to 04/2012
Hello HouseCity, STATE,

I filled in on all shifts . I charted and recorded information in client files. Documented all patient information and dispensed package medication to clients. I transported clients off island to AA/NA meetings and conducted AA/NA meetings when weather did not permit us leaving the island. Taught clients anger management techniques , relaxation skills, social skills, emotional coping skills and functional living skills. Engaged in yoga and meditation classes with clients.

Facilitator, 09/2009 to 01/2012
Soar ProgramCity, STATE,
  • Structured Outpatient Addiction Program
  • I facilitated a weekly Womens 12 step meeting
Team Leader/Supervisor, 06/1978 to 08/2009
National GridCity, STATE,
  • I retired in 2009 after 31 years of service.
  • handling hundreds of various issues from customers from gas leaks to complex billing issues.
Certifications
Education
Associate of Arts: Liberal Arts, Expected in 1977
Bunker Hill Community College - Boston, MA
GPA:
High School Diploma: , Expected in 1975
Newman Prepatory School - Boston, MA
GPA:
Skills

Creative thinking

Adaptable

Team player

Affiliations

Ma Siss's Place

Quincy Street Missional Church

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Resume Strength

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  • Personalization
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Resume Overview

School Attended
  • Bunker Hill Community College
  • Newman Prepatory School
Job Titles Held:
  • Support Staff
  • Recovery Specialist
  • Consultant
  • Overnight Awake Counselor
  • Relief Staff
  • Facilitator
  • Team Leader/Supervisor
Degrees
  • Associate of Arts
  • High School Diploma