Dedicated and technically skilled professional with versatile administrative support skills set developed during 15 years of experience as support service specialist, assistant manager and account receivable supervisor. Extremely motivated for career change goal and eager to contribute to your company's management position.
Teambuilding & Supervision
Staff Development & Training
Participated on drafted company wide step by step procedures on employee retention, quick turnaround on printing and copying, and have 100% customer satisfaction. Assisted management on reducing receivable write-offs to $440 thousands from $750 thousands within six months by developing credit policies, instituting aggressive collection and establishing constructive dialog with delinquent accounts. Exceeded issue resolution targets and achieved exemplary customer satisfaction scores by consistently scoring between 95% and 100% on all service calls(outperforming average of 90%. Handled 40+ critical technical calls daily and consistently met high service standards. Helped reduced employee turnover by 80% for 10 consecutive years, benchmarking record-setting improvement in staff retention due to the success of employee development and morale-building programs. Earned consistent commendations for exemplary service delivery to customers. Regularly singled out on email for "going above and beyond expectations" and " providing outstanding service and attention to constituents.
Microsoft Office ( Word, Excel, PowerPoint, Outlook) Peachtree, Jenzabar, Equitrac, Track-it and SQL.
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