Support Services Analyst Team Leader with 9 years of experience providing administrative services for VHA Member services/HEC in steamlining veterans applications. Proficient Program Analyst experienced in conducting feasibility studies and risk assessments. Supports implementation planning and ongoing analysis. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Strong understanding of operations and procedures to effectively manage a team to meet customer expectations internally and externally. Competent in gathering and reviewing information to evaluate quality and reliability of different products, processes and procedures. Devoted to completing in-depth reviews and proposing strategic solutions. Experienced Credentialing Specialist adept at conducting application reviews and primary source verifications. Excellent relationship-building, problem-solving and communication skills. Veteran Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations. Capable mail room Team Leader with proven history of enhancing mail room operations. Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions. Results-oriented [Type] Management Analyst adept at analyzing and improving [Area] policies and procedures. Talented program developer and director with [Number] years of [Industry] experience.
Organizational Performance Analysis: As a Support Services Specialist for VHA Member Services, led the Mail Processing Improvement initiative….
Written Communications: Prepared a variety of reports, correspondence, memoranda, briefs and e-mail. Understand and comply with instructions which are sometimes complex.
Policies & Procedures: Created 10 Standard Operating Procedures (SOP) and policies to standardize the process for veterans' correspondences
Customer Service: Provide customer service; respond to customer inquiries; relate well to people of all ages, from varied backgrounds. Develop and maintain effective working relationships with stakeholders and coworkers.
Information Management: ● Created manuals including training manuals and related materials. Implemented effective record storage methods.
Contracting Officer Representative, 2015, FAITAS,
Project Management Program, 2019
Salary: $42,969 per Year
Job Type: 40 Hours per week, Full time
Supervisor: Doug Murchison (404-828-5270), May contact
SKILLED IN OPERATION AND UTILIZATION OF MAIL CENTER COMPUTERS, REPRODUCTION, SCANNING AND IMAGING EQUIPMENT.
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