support services representative resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Analytical and Critical Thinking
  • Assist Customers
  • Customer research
  • Customer service
  • Data Entry
  • Data Management
  • Inbound Calls
  • Organization and Time Management
  • Planning and Coordination
  • Problem-Solving
  • Technical Know-How
  • Training and Development
Work History
05/2018 to 09/2021 Support Services Representative Kaman Industrial Technologies | Grove City, OH,
  • Secures and anticipates sufficient, appropriately qualified staff in accordance with department need, instruction and computerized staffing systems.
  • Construct 4-week schedule for Radiology department.
  • Interpret and process coded timecards for over 500 employees for payments on bi-weekly basis.
  • Generates daily reports for managers and directors regarding staffing needs to minimize cost of overtime and/or other premium payments.
  • Documents discussions with staff and management to ensure that contract provisions are followed.
  • Attendance tracking: coordinate with managers to validate missed punches are corrected prior to processing of payroll and acts as main point of contact.
  • Address all urgent staffing and payroll situations.
  • Provided coverage for sick calls, vacation, vacancies, or increased staffing needs.
  • Ensures employees are paid in accordance with collective bargaining agreements of other Kaiser Permanente policies and guidelines.
  • System maintenance of current, new or transfer employees.
  • Maintain close relationships with Radiology department leadership; timely and diligently assist them with payroll and staffing needs.
  • Maintained payroll information by calculating, collecting and entering data.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Researched and resolved time discrepancies.
  • Checked accrued hours against listed hours for leave time.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided back up for colleagues on paid leave.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
12/2013 to 05/2018 Claims Processor Gila River Health Care | Laveen, AZ,
  • Independently provide clerical and or account support.
  • Chart review analysis of inpatient, outpatient, and psychiatric records to ensure accurate documentation for reporting.
  • Researched medical claims for validity to resolve discrepancies.
  • Processed 30 FMLA claims per day
  • Acted as intermediary between insurance companies and patients, including researching and assessing information to determine validity of claims.
  • Answered questions and responded to inquiries to deliver high levels of services to patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Responded to correspondence from insurance companies.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Verified client information by analyzing existing evidence on file.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Maintained confidentiality of patient records and health statuses.
  • Checked documentation for accuracy and validity on updated systems.
01/2005 to 12/2013 Pharmacy Technician Legacy Health System | Saint Helens, OR,
  • Assisted in development of a pilot program (1 of 3 sites in Northern California) to implement practices improving drug inventory management, reduce overhead and eliminate back orders or overstock in the clinical setting.
  • Assisted in training pharmacy technicians to roll out new position within the organization.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Interpreted and processed medications under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported drug discrepancies and logged items into inventory system.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
08/1998 to 01/2005 Pharmacy Clerk Hy-Vee | Altoona, IA,
  • Restocked shelves and prepared expired drugs for return.
  • Increased sales and customer satisfaction by helping patients with pharmacy services and locating products.
  • Processed medical insurance claims to calculate copayments.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients’ identities at pickup to prevent sale of wrong medications.
  • Efficiently processed cash register transactions for new and prescription orders.
  • Completed and filled patient paperwork, updating records in system.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
  • Served customers and followed outlined steps of service.
Expected in to to Pharmacy Technician License | Charles Jones Skill Center, Sacramento, CA, GPA:
Expected in to to High school diploma | Valley High School, Sacramento, CA GPA:

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Resume Overview

School Attended

  • Charles Jones Skill Center
  • Valley High School

Job Titles Held:

  • Support Services Representative
  • Claims Processor
  • Pharmacy Technician
  • Pharmacy Clerk


  • Pharmacy Technician License
  • High school diploma

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