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support generalist resume example with 5 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Previously worked as a retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities while learning communication and time management skills. Proficient in use of POS software, as well as microsoft software. Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. This retail experience may seem unrelated, but has provided communication, time management, organization, and delegation skills. Moving into the medical field, retail skills gave foundational work experience that would help transition into a dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. This hands on experience in acute and inpatient care along with the BHS degree, has given insight and composite understanding for a career as an MRI Technologist. Working within the health field has provided comprehensive experience assisting nurses, doctors, and therapists with rehabilitation treatment and patient care according to regulations and guidelines. Able to deliver excellent time management, communication, and recordkeeping abilities.

As a rehabilitation tech, training is required for supporting rehabilitation scheduling support, as well as treatment support. Working with patients of all ages and abilities, it is necessary to not only understand the treatment plan, but also practice emotional competency and calmly help emotionally distressed patients. Additionally to the work experience as a rehabilitation tech, over 120+ PT observation hours within both acute and inpatient care settings has been recorded. As well as observation hours, the BHS internship was with Elim Christian Center focusing on assisting individuals with special needs. Elim gave ambulatory experience, as assistance was needed with transportation, and one-on-one skill building experiences with the clients while promoting independence. Outgoing volunteer internship hours has given experience in helping this non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact while utilizing community health knowledge. Reliable and energetic graduate student looking to further education as a MRI Technologist and an opportunity to expand skills and gain valuable real-world experience. Dedicated to making positive contributions for a better world, and future as an MRI technologist.

Skills
  • Patient care
  • Patient chart management
  • Records management
  • Organization and Time Management
  • PPE Compliance
  • Treatment plan monitoring
  • Medical History Taking
  • Oral and Written Communication
  • Ambulatory Functional Activities
  • Patient Interaction
  • Soft Tissue Massage
  • First Aid and CPR
Work History
09/2012 to 07/2016
Support Generalist City Of Oxnard, Ca Oxnard, CA,
  • Resolved customer issues by collecting pertinent information, communicating available options and selecting acceptable resolution.
  • Communicated with customers to provide information and answer questions.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Maintained up-to-date knowledge of company policies to effectively communicate with concerns about available resolutions.
  • Completed monthly sales reports to highlight trends and help with team strategizing.
  • Trained team members in successful strategies to meet operational and sales targets.
05/2016 to 08/2016
Volunteer Hca Albany, GA,
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Tracked volunteer hours in spreadsheets.
  • Used strong interpersonal communication skills to convey information to others.
  • Planned and delivered numerous activities and special events for programs and services.
  • Assisted with special events or programs.
  • Assisted clients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
09/2016 to 10/2017
Rehabilitation Technician Advanced Physicians City, STATE,
  • Kept digital records of patient details, medications, billing and other activities.
  • Coordinated daily schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with PT/OT exercises, helping to overcome and adapt to mobility restrictions.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
  • Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
  • Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
  • Scheduled patient appointments and assisted therapists and office staff with prioritizing and organizing caseloads.
  • Observed patients undergoing treatments and reported status changes to supervising therapist for immediate attention.
Education
Expected in to to
:
JOLIET JUNIOR COLLEGE - JOLIET, IL
GPA:
  • Continuing education in general education and pre-PT curriculum.


Expected in 12/2016 to to
Bachelor’s of Science: Community Health
GOVERNORS STATE UNIVERSITY - University Park, IL,
GPA:
  • Member of Tao Sigma National Honor Society
  • Dean's List Fall 2014
  • Completed professional development in inpatient and outpatient Physical Therapy.
  • Observed 120+ hours of PT evaluations and treatment sessions in both acute care and inpatient rehabilitation settings.

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Resume Overview

School Attended

  • JOLIET JUNIOR COLLEGE
  • GOVERNORS STATE UNIVERSITY

Job Titles Held:

  • Support Generalist
  • Volunteer
  • Rehabilitation Technician

Degrees

  • Bachelor’s of Science

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