Help customers set up Corporate Small Business Accounts for both Avis and Budget and help them understand how to properly us the program.
Offer and explain our billing options and email forms to customer to set up credit card on file with Avis or Budget.
Handle all type of Customer Service such as making reservations, theming them to understand Corporate Awards and Budget Business Program and determine if we are able to replace expired coupons.and Budget with Correct Address or place account on No Mail and send out emails to customers asking for updated address.
Take pride in my ability to effectively complete, internal and external projects for peers, customer or members in a timely and effective manor.
Strive to make sure that I am accurate, thorough, and get my work done time and effectively.
Won the First CEO AWARD for our Department. I am very proud of this.
Word, Excel, Salesforce, Wizard Systems, AVR & BVR
I received the CEO AWARDS from CEO Ronald Nelson.
Community Service Award 1998 Worked with our Community Service Group at DVIS painting inside and out as well as cleaning up the grounds.
Received "Recognition of Dedicated Service as a Member of the 1998 Community Responsibility Committee".
Cindy Merrill Summit EPG 1995 I was a member of an Employee Participation Group formed to work with Avis management.
We worked to improve communication between employees and management as well as improving service to our customers.
As a member of this group I was selected to attend the EPG Summit in Orlando FL, which was in honor of Avis' 50th Anniversary.
After returning to Tulsa this newly formed EPG group which was under the leadership of Eddie Hassell was involved in presentations to our coworkers at both Tulsa and Drumright for the purpose of gaining their support in the "Raving Fans" concept.
I have my High School Diploma and went to College for a short time.
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