OBJECTIVE: To obtain a management position where education, experience and personal abilities are recognized as career assets and utilized effectively. QUALIFICATIONS/SKILLS Twenty years of professional experience in administration and coaching/instructing. Effective communication both oral and written. Well organized and detail-oriented with the ability to achieve immediate and long term goals. Ability to work under changing fast-paced priorities and handle multiple tasks concurrently. Perceptive listener adequate at identifying key elements in problem situations focusing on factors critical to solution.
Improved customer service ratings by 95% by streamlining business processes and enhancing website functionality.
Addressed questions and concerns from the general public.Gathered and analyzed data on community needs and interests.Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.Wrote an average of 40 Maintained up-to-date and accurate program files and records.Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs.comprehensive reports and presentations each month.
Addressed questions and concerns from the general public.
· Community Guardian Angel, Inc., Board Member 2004-2007
· Alpha Kappa Alpha Sorority, Inc.
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