I am an experienced IT professional with over 5 years in the enterprise IT support environment. I have built my reputation on providing professional service in a time critical critical environment. I have spent the last two years providing support for a Raymond James remote office in the Chicago area as the only on site technician.
Advanced hardware and software troubleshooting
Enterprise network maintenance and troubleshooting
Advanced knowledge of Microsoft products
Advanced knowledge of financial software
Experience with Active Directory
Installation of operating systems and software
Server administration and support
Top performance among support team measured in support ticket counts and quality points for 2012.
Oversaw the successful technology integration of three physical sites into one.
Saved company over $3000 by sourcing a local recycling company to remove old equipment instead of relying on a construction contractor.
Advanced troubleshooting of complex problems in a time critical environment
Coordinate with other IT departments for resolution of escalated support calls
Software and hardware installation, maintenance, and troubleshooting
Provide onsite support for an office of approximately 70 users
Provide remote support for multiple offsite offices
Mobile support and configuration on smartphones, tablets, and wireless devices
Manage IT resources for local office including redundancy and expansion
Maintain an onsite data center including servers, network, and telecom equipment
Create and maintain support documentation and knowledge articles
Provide testing and feedback for new products and software
Provide regular updates and status reports to management
Coach and mentor other members of the support team
Lead and participate in projects of large scope and complexity
Advanced troubleshooting of software and hardware issues
Escalation of support calls to other functional areas for resolution
Installation and maintenance of hardware and software
Troubleshooting of network and telecom issues
Researching and requesting access entitlements
Maintaining equipment inventory including purchases and disposal
SharePoint maintenance and administration
Providing analyses and feedback of new hardware and software
Graduated Summa Cum Laude
Emphasis in Information Security
Graduate GPA of 3.98
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