Experienced and committed Technical Support Professional with excellent communication skills demonstrated by 25+ years of technical and documentation experience. Translator of technical jargon for end-users to assist them to become more efficient, confident, and self-sufficient when using complex systems.
IT Technical Writing
Graduated with a 3.33 GPA.
Graduated with a 3.5 GPA.
Graduated cum laude with a 3.5 GPA.
Certified in ITIL Foundations in IT Management, 04/2012
HDI Certified as a Customer Service Representative, 04/2013
Companies Worked For:
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