Experienced Educator and Technical Support professional with ITIL and HDI Certifications. Critical thinker who addresses customer support issues quickly and troubleshoots to find solutions to technical issues. Teacher, Coach, and Translator of technical jargon for end-users to assist them in becoming more confident and self-sufficient when using complex systems.
Graduated cum laude with 3.5 GPA.
Maintained Certification to teach Instrumental Music PK-12 for ten years following graduation.
ITIL Foundation Certificate in IT Service Management
HDI Customer Service Representative
Help Desk Institute (HDI)
Deacon, Bon Air Baptist Church, 2009 - present
Overseas Volunteer Mission Trips:
Volunteer, Habitat for Humanity, 2000
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