Versatile & dedicated with a strong work ethic and skilled in problem solving, customer service, organizational tasks, design, technical writing, and multitasking. Self-Motivated and attentive with strong interpersonal abilities. Offering over ten years of customer service experience as well the unique problem solving mindset of a designer and artist.
Drafted legal briefs for Veterans' disability claims with the VA. Researched both independent and government issued medical records. Cross examined evidence to determine that the Veteran's disability stemmed from their time in active service. Processed independent medical opinions (IMOs) created by a team of third party doctors. Communicated with both the clients and doctors to assure accurate information was included in the clients' IMOs. Assisted with online scheduling third party doctors' appointments for the Veterans. And conducted survey calls to assure client satisfaction with both medical and legal services rendered.
Served alcoholic beverages in both a professional and responsible manner. Checked customer I.D.s in order to prevent underage sales of both alcohol and tobacco products. Conducted on the job training for new bartenders. Maintained a working knowledge of all craft beer and wines offered in order to assist customers with finding the right product that fit both their preferences and budget. Conducted troubleshooting of the bar's Co2 lines to assure all tap beers were pouring at optimal levels. Assisted with setting up musical equipment for live in-house performances. Checked in all deliveries to assure every item was accounted for. Wrote checks and made payments to vendors. Stocked and organized all store display shelves. Designed signage to promote current specials and upcoming performances. Responsible for balancing all cash and credit card receipts at the end of each shift. And an authorized store key holder responsible for both opening and closing of the store.
Sold alcoholic beverages for off premise consumption in a responsible manner. Checked customer I.D.s to prevent underage sale of both alcohol and tobacco products. Conducted e-cigarette sales for both devices and replacement components. Maintained a working knowledge of all craft beers and wines offered in order to assist customers with finding the best product that fit both their preferences and budget. Operated the gas pumps' software. Checked in all deliveries to assure every item was accounted for. Made payments and wrote checks to vendors. Priced all newly arrived products. Stocked and organized all store display shelves. Designed promotional signage for in-store specials. Maintained all the beer coolers to prevent bacteria and mold growth. Handled both reservations and pick ups of beer kegs from the store. Counted down the cash drawer throughout the shift and made deposits into the safe. And an authorized store key holder responsible for both opening and closing the store.
Responsible for memorizing all drink recipes as well as being able to make all drinks to standard in a timely manner. Operating both the front-of-store and drive through cash resisters. Continually checking all items in each station and restocking them as needed. Maintaining a warm and friendly atmosphere where all guests felt welcomed. Stocking and organizing in-store displays. Rotating brewed coffee regularly in order to assure coffee urns were full and contained freshly brewed coffee. Troubleshooting and maintenance of the store's espresso machines. Maintaining a working knowledge of all beverage and food items offered in order to make recommendations to customers based on their personal tastes. Preparing food items in clean and efficient manner. Addressing customer complaints and finding solutions with a kind manner. Thoroughly cleaning all areas of the store before each incoming shift. As well as knowing and completing all opening and closing duties in a timely manner.
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