High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Cross-functional team management
Salary structure/compensation analysis
Supervision and training
Calm under pressure
Complex problem solving
|Advanced in Microsoft Word, Advanced Excel user, PowerPoint, Outlook, Internet Navigation Analytical & Research Skills, Problem-Solving/Reasoning/Creativity Strategic Thinking, Economic Trends, Metrics SUMMARY of QUALIFICATIONS: Over 10 years in positions of increasing responsibility within the U.S. Armed Forces, Civilian Sector, and Education Internship Opportunities, encompassing the following areas: ➢ Inventory Management ➢ Merchandising Management ➢ Team Building ➢ Customer Service Management ➢ Design and Implement Metrics ➢ Strategic Thinking Coach ➢ Multi Unit District Management ➢ Problem-Solving ➢ Business Management ➢ Budgeting/Forecasting Management ➢ Operations Manager ➢ Area Manager ➢ District Management ➢ Regional Management|
Ensure outstanding customer service throughout the organization by properly hiring and training a team of professionals at all levels
Exceeded corporate target for customer satisfaction for 13 months in a row.
Promoted to Call Center Manager in 2007
Masters of Science, Supply Chain Management December 2009 Strayer University, Columbia SC [3.9Graduated Summa Cum Laude] Member of Kappa Alpha Psi, Inc.
Top 5% of class
Bachelors of Science, Operstions Management December 2007 Columbia College, Columbia, SC
Received Dean's List Academic Distinction Award
Leadership Development Program
Developed and adapted quality PowerPoint presentations and written training materials to prepare employees to handle the full spectrum of customer service
“Transitions: Problems and Successes”
Global Solutions, Hard-worker, Human Resources Leadership, Interpersonal Skills, Inventory Control, Labor Cost Controls, Leader, Leadership, Market Analysis, Market Growth, Marketing, Matrix Management, MBA, Motivation, Multimillion-dollar P&L Management, Multi-unit Operation Management, Negotiation Skills, New Business Development, Operations Start-Up, Organizational Restructure and Change, Organizational Skills, Outsourcing, P&L Management, PC Competent, Performance Analysis, Performance Evaluations, Problem Resolution, Process Redesign, Product Analysis, Product Development, Profit and Loss, Profit Generation, Project Management, Project Planning, Public Relations, Purchasing, Quality Management, Regulatory Affairs, Revenue and Market Expansion, Risk Management, Sales, Cost Reductions, Cross-Cultural Communications, Customer Relations, Departmental Operations Management, Distribution Management, Diverse Market/Industry Knowledge, Employee Scheduling, Event Management and Promotion, Expense Control, Facility Management, Fast Learner, Global Sales and Marketing, Sales Analysis, Service Quality Improvement, Staff Development, Staff Motivation, Staff Training, Staffing, Staff-Retention Programs, Start-Ups and Acquisitions, Strategic Planning, Strategy, Supply Chain Management, Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Total quality management, Training and Development, Vendor Negotiations, Vendor Partnerships, Vendor Sourcing, Vision, Workflow Planning, Account Management, Administrative Skills, Analytical Skills, Bilingual, Branding, Budget Administration, Budget Allocation, Budget Analysis, Budget Development, Budget Forecasts, Budgeting, Business Development, Change Implementation, Communication Skills, Community Outreach, Contract Negotiations
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