Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Summary
Technically sophisticated engineering professional with solid history of implementing best practices that emphasize defect prevention, reduce variation, provide for continuous improvements to meet quality standards while minimizing costs, maintaining on-time delivery and maximizing customer satisfaction. Collaborate with key functions like program development, engineering, planning and sourcing to ensure procedural and specification adherence. Broad knowledge in metal manufacturing including forgings, castings, cold & hot rolled continuous cast and machining for industries like manufacturing, automotive, aerospace, and power generation. Proficient in quantifying quality engineering metrics, project management, consumer/customer interaction, delivery and implementing policies to meet or exceed department goals. Skilled manager, trainer and project leader; able to direct multiple people, segments, tasks effectively and readily master innovative software and tools.
Core Qualifications
  • Continuous Improvements
  • Lean Manufacturing
  • Problem Solving Methodologies
  • Variance Elimination
  • Strategic Quality Planning
  • Defect Prevention
  • Troubleshooting & Problem Resolution
  • Supplier Audits & Management
  • TS 16949 Certified Lead Auditor, QS9000/TS16949 Certified Internal
  • Auditor, Instructor Level of AutoCAD
  • Systems:
  • Instructor level of AutoCAD & Mechanical Desktop, Microsoft Products
  • i.e. Excel, Word, Access, etc.), Quality Systems such as Infinity QS, SAP,
  • QCS and others used in various industries.
  • Problem Solving:
  • APQP, PPAP, FMEA, Quality Gate, Shainin Based Red X Methodology, 5 Why Methodology, PFMEA Risk Base Analysis and various other Quality Tools.
  • Exposure:
  • Toyota, Honda, Nissan, GM, Ford, Chrysler, Mercedes-Benz, BMW, Timken,
  • American Axle, Siemens, SKF, Koyo, GKN and Various Consumer Customers.
Professional Experience
01/2015 to 01/2016 Supplier Quality Engineer Manager Nilfisk Advance | Louisville, KY,
  • Orchestrate, deploy and improve KPI for writing and consumer projects at a global operational level for the writing segment.
  • Drive key quality initiatives with Engineering, Marketing, Sourcing, and Sales.
  • Facilitate continuous production of products consistent with established industry standards, government regulations, and customer requirements.
  • Develop responsible SQE's across global segments within organization and support their responsible activities.
  • Act as liaison for all supplier negotiations and quality assurance audits.
  • Design, analyze, and present monthly quality assurance metrics to NA Corporate and Global Leadership Team.
  • Aggressively prospect new methodologies and systems in order to continuously improve segment procedures.
  • Key Achievements: Orchestrated the elimination of the writing segment HOT LIST issues from the top 10 in the organization to no notable issues in less than 6 months, performed by driving the global team to implement solid root cause, corrective and verifiable preventative actions.
  • Aggressively maintained on time delivery related to the GKM/NPD process having successfully held a 100% LSR (Launch Success Rate) for all assigned projects, additionally adhere too corporate VAVE project success rate at 100%.
  • Maintained a 95% closure rate for responsible department in regards to product defect rates through CAPA & aggressive supplier development with collaborative global teams.
  • Effectively developed and maintained skill based training plans, mentoring and peer pairing activities for responsible direct reports, most reports were remote at other locations.
  • Developed effective reporting structures and methodology based on corporate goals for responsible direct reports weekly, maintained and presented monthly/quarterly quality, delivery metrics the global leadership teams.
  • Developed, maintained a 15% COF process for responsible supplier products month over month through appropriate problem solving and preventative activities with suppliers, internal/external planning, sourcing and engineering teams.
01/2014 to 01/2015 Supplier Quality Engineer Leader Danaher | Seattle, WA,
  • Tools, Commercial, Home Solutions and Healthcare Segments) Managed all new product and productivity qualifications for supplier purchased components.
  • Implemented all supplier product/ process qualification processes, delivery and performance based requirements ensuring that all components are in line with company's quality and delivery standards.
  • Collaborated with cross functional global support teams to perform all supplier qualifications.
  • Led all root cause and corrective actions for products, delivery and failures related to these.
  • Generated ISO and TS audits and presented data to senior management.
  • Acted as engineer liaison between Newell, multiple suppliers and key customers.
  • Key Achievements: Maintained 100% launch success rate for all special assigned and existing responsible supplier projects, performed by actively engaging the APQP, GKM and PPAP process requirements from design freeze through launch containment.
  • Performed all new and existing supplier qualification audits collaboratively with the assigned cross-functional global support teams in accordance with the existing organizations ISO standards.
  • Continually analyzed consumer returns, manufacturing supplier concerns and supplier internal defects regarding Problem Solving, Corrective & Preventative Actions.
  • Analyzed, compiled and continually presented to the executive teams the responsible global product deliverable metrics as required by the organization for quality, delivery and overall project management.
  • Effectively worked on developing a quality processes jointly with the APAC, EMEA & India Regional Quality Teams in an attempt to synergize a global working standard.
01/2011 to 01/2014 Global Supplier Quality Engineer Danaher | Chaska, MN,
  • Gas, Steam Turbines and Generator Machining and Assembly) Developed and managed responsible commodity based supplier for large forgings, machining, and detailed components.
  • Performed all supplier qualifications ensuring that both new and existing for new/changing responsible commodity components were in line with necessary specifications, on-time delivery metrics and mitigation of potential issues related to these deliverables.
  • Directed all activity between Europe and USA for large forgings, machining, and detailed components for the pooled supply base ensuring adherence with the corporate project requirements.
  • Key Achievements: Continually performed on-site supplier FAI for in-process mid cycle qualifications on responsible components maintaining 100% on-time delivery and launch success rate.
  • Continually reported and collaboratively maintained required quality deliverable metrics to senior management team with each departmental team.
  • Lead all root cause, corrective action and preventative action activities for Large Forgings, Machining and Detailed Components.
  • Conducted successful lead audits in accordance with corporate quality requirements both internally for the manufacturing facility and with new, existing suppliers.
  • Effectively launched all new projects for the responsible global suppliers in EMEA, APAC and NA, i.e.
  • large forgings, castings, machining and detailed compressor components for Gas, Steam & Generator Turbine suppliers using the existing PPAP Process.
01/2008 to 01/2011 Supplier Quality Engineer JTEKT AUTOMOTIVE Purchased Components Steering, AWD And Bearing Machining And Assembly | City, STATE,
  • Supervised responsible commodity based supplier and performed on-site VAVE/Kaizen.
  • Performed all supplier quality improvement projects (QIP) as delegated by the Quality and Purchasing departments.
  • Managed a cross functional team through centralizing all purchasing and manufacturing procedures.
  • Assisted in supplier related quality concerns, PPAP, HVPT, and production readiness.
  • Key Achievements: Effectively maintained responsible commodity based supplier cost reduction activities, continually performed all on-site VAVE/Kaizen workshops with the responsible purchasing and engineering departments.
  • Regularly performed all responsible supplier (QIP) Quality Improvement Project activities collaboratively with the responsible purchasing and engineering departments.
  • Continually developed responsible commodity department annual budgets together with the appropriate purchasing partners, continually maintained the budget as submitted annually.
  • Led all responsible supplier quality concern evaluations through effective root cause analysis, CAPA and validation methodology, PPAP, HVPT and Production Readiness.
  • Successfully completed all required responsible new and existing on-site supplier quality assessments for assigned commodities, actively collaborated with purchasing and engineering in accordance with company guidelines.
01/2007 to 01/2008 Supplier Quality Engineer NISSAN MOTOR MANUFACTURING COMPANY | City, STATE,
  • Successfully completed all requirements for responsible suppliers in regards to new product development, defect reduction/prevention and ongoing VAVE/Kaizen activities.
  • Actively managed all ANPQP (Nissan's APQP and PPAP Processes) for responsible suppliers for current and new model vehicle launches by maintaining a launch success rate of 100% on each project.
  • Developed effective processes to evaluate product warranty for efficient responses appropriate evaluation data, the analysis was completed for all returned responsible products ensuring that the appropriate root cause, corrective and preventative actions are successfully implemented.
  • Continuously performed short notice dealer and customer (Scrambles) related to any safety or escalated warranty concerns for "Quick Countermeasure" implementation.
  • Participated and lead all requested manufacturing process concerns as related to responsible supplied products, in addition continually assisted in manufacturing production root cause analysis, corrective and preventative actions.
  • Actively participated in all new vehicle launch teams for early quality engagement for each model year change along with other cross-functional team involvements for products was commonly requested.
01/2003 to 01/2007 Senior Supplier and Manufacturing Quality Engineer ROBERT BOSCH BRAKING SYSTEMS Vehicle Brake Systems Machining And Assembly | City, STATE,
  • Successfully drove all required PPAP Processes through adequate APQP on all supplied plant and purchased new product, VAVE and Kaizen projects, effectively measured and completed 100% launch success rate as related to PPM.
  • Actively managed all manufacturing plant and supplier quality requirements, continually developed both supplier, plant and customer teams to assist in the reduction of defects annually from over 1,000 PPM to less than 250 PPM.
  • Continually represented the company as a customer liaison for all production related quality concerns, continually developed objectives related to constantly changing customer specific requirements resulting in a collaborative effort for an overall PPM reduction of greater than 50% annually.
  • Aggressively reduced all responsible manufacturing process scrap resulting in greater than $25K to less than $10K month to month in the 1st year, actively completed this through developing the use of in-process gauging and error/mistake proofing devices.
  • Identified, led all root cause, problem solving and prevention projects for responsible products, processes and special projects.
  • Completed through collaboration with suppliers, customers and internal team participation from related departments.
  • Managed several direct quality engineers and technicians within the manufacturing facility, developed training and skill improvements as related to the specific responsibilities for development to the next succession levels.
01/2001 to 01/2003 Senior Supplier and Manufacturing Quality Engineer CONTINENTAL TEVES Vehicle Brake And ABS/EBS Systems | City, STATE,
  • Collaboratively managed, developed all responsible global suppliers within the braking division, actively reduced the overall supplier internal scrap by greater than 75% within 6-month period through continuous improvement activities.
  • Successfully supported all customer quality, corporate service and resident engineering teams in regards to the major automotive manufacturer requirements.
  • i.e.
  • GM, Chrysler, Ford, Toyota, Honda, Nissan, Mercedes-Benz & BMW).
  • Actively analyzed and implemented all continuous quality improvements as related to cost reductions through the development of collaborative manufacturing commodity teams.
  • Results of the annual cost savings averaged greater than 25%.
  • Lead and completed all QS/ISO/TS 16949 requirements through adequate preparation, development and follow up for all responsible suppliers.
  • Accomplishing this through structured, strenuous data driven training and regular scheduled audits.
01/1998 to 01/2001 Supplier and Manufacturing Quality Engineer AISIN AUTOMOTIVE CASTINGS | City, STATE,
  • Aluminum Castings, Machining and Assembly) Key Achievements: Actively supported all supplier and manufacturing plant quality functions as it related to the customer requirements.
  • Supported all customer, supplier & internal quality scrap reduction projects resulting in greater than 50% improvements through collaborative internal manufacturing and supplier process improvements.
  • Successfully improved the quality level and knowledge for plant associates through strategic training.
  • i.e.
  • customer specific requirements, basic problem solving tools and data analysis methodology).
01/1996 to 01/1998 Supplier and Manufacturing Quality Engineer TOKICO MANUFACTURING | City, STATE,
  • Ductile, Aluminum Castings, Machining and Assembly) Key Achievements: Actively supported all supplier and manufacturing plant quality functions as it related to the customer requirements.
  • Lead and implemented all customer, supplier & internal quality scrap reduction projects resulting in greater than 80% improvements through collaborative internal manufacturing and supplier process improvements.
  • Successfully conducted several supplier cost reduction projects for caliper castings, reducing the overall cost per purchased parts resulting in over $150K of annual savings.
  • Performed all responsible supplier and manufacturing quality problem solving activities for casting, machining and assembly processes.
01/1995 to 01/1998 Supplier and Manufacturing Quality Engineer ROBERT BOSCH BRAKING SYSTEMS | City, STATE,
  • Ductile, Aluminum Castings, Machining and Assembly) Key Achievements: Actively supported all customer, supplier & internal quality engineering requirements as required for adherence to the quality standards and objectives.
  • Lead and implement a system for global quality data collection and calibration system at the plant levels, completely implemented for all Bosch Braking Plants worldwide.
  • This activity resulted in 6-month ROI as compared to manual entry and analysis.
  • Effectively perform all daily supplier and manufacturing quality related activities related to the manufacturing plant process for machining and assembly.
Expected in Bachelor of Science | Manufacturing Technology Quality Design & Drafting Engineering EASTERN KENTUCKY UNIVERSITY, Richmond, Kentucky GPA:
Manufacturing Technology Quality Design & Drafting Engineering
  • Certifications:.
AutoCAD, automotive, basic, budgets, budget, calibration, commodities, continuous improvement, cost reduction, customer liaison, data analysis, data collection, delivery, driving, engineer, senior management, functional, government regulations, Infinity, Instructor, Internal Auditor, ISO, Leadership, Lean Manufacturing, Machining, manufacturing process, Marketing, Mechanical Desktop, mentoring, Microsoft Products, Access, Excel, Word, negotiations, new product development, next, problem solving, Problem Resolution, Processes, project management, proofing, Purchasing, Quality, quality assurance, Quality Improvement, Quick, reporting, safety, Sales, SAP, Siemens, Strategic, structured, Troubleshooting, validation, workshops

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