Retired US Citizenship and Immigration Management and Program Analyst, knowledgeable of Immigration policies, procedures, and intake of applications for Immigration benefits. Offering outstanding communication, training, leadership, mentoring, and motivational skills.
Managed team of 10 of Management and Program Analysts (MPA). Facilitated the lockbox approach to USCIS intake of immigration applications/petitions by leading the standing up of the USCIS lockbox in Dallas.
Researched the effectiveness of programs and system enhancements, and recommended system improvements to speed processing times and reduce the number of items in the Dallas Case Resolution Queues.
Developed the Standard Operating Procedures and Training Guide for the Case Resolution Unit.
Set and adjust work goals for the team based on short and long term goals and changing priorities.
Assign work to subordinate staff based on priorities, selective consideration of the difficulty and requirement of assignments, and the capabilities of the employees.
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