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Supervisor - Patient Access Resume Example

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SUPERVISOR - PATIENT ACCESS
Summary
Administrative professional offering excellent communication skills with a strength in managing multiple projects simultaneously, meets deadlines and detail-oriented.
Skills
Business operations, Electronic medical records, Medical billing, Insurance benefits, Scheduling, Training, Payroll, Microsoft proficient
Experience
Company NameJune 2014 to CurrentACCIDENT BILLING SPECIALIST
City, State
  • Manages the day-to-day work processes and results to established service levels.
  • Acts as the primary escalation point, resolves and addresses issues within established guidelines.
  • Develops and maintains desk procedures and internal control documentation.
  • Recommend/make decisions regarding existing or new programs/initiatives that have a significant impact to business operations and outcomes.
  • Interacts with field management and locations to ensures that work is performed consistently and timely within company policies and procedures.
  • Bill charges, process credits, corrections and cancellations.
Company NameApril 2018 to CurrentPatient Access
City, State
  • Creates annual goals, objectives, budget and makes recommendations to reduce costs.
  • Provides thorough department supervision in accordance with set policies and guidelines.
  • Assists to fill gaps for on call rotation when necessary.
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and collections.
  • Assists to minimize staff turnover through appropriate selection, orientation, training, staff education and development.
  • Implemented new floor assignments based on evaluation of staffing requirements.
  • Offers instruction, coaching and motivation to employees during the shift.
  • Provides primary input to hiring, guidance, coaching, training performance and rewards decisions for a group of employees.
  • Conducts audits and participates in the development of goals to maintain optimum efficiency.
  • Implements and administers quality control/assurance processes and procedures.
  • Conducts time approvals and payroll for weekend staff.
Company NameApril 2000 to July 2013Lead Financial Counselor/Benefit Coordinator
City, State
  • Assists market leadership with the review and documentation of employee work effort on account work and provides feedback to staff. 
  • Assists market leadership with the compilation and analysis of various monthly reports.
  • Month End data, Aging, Trending, Cancellations, Inventory Reconciliations, facility census review, etc) Interacts with various levels of facility administration to communicate various departmental needs or issues and act as liaison when attending or leading facility meetings.
  • Lead and participates in projects to include department, division, and corporate initiatives.
  • Provides cross-coverage for assigned market facilities when a Patient Advocate II is on vacation or ill.
  • Cross-coverage includes, but is not limited to, traveling to facility, screening patients for government program eligibility, completing necessary paperwork with patients, documenting decisions made on referrals in automated systems and in required departmental paperwork.
  • Electronic insurance billing Third party collections Trains and mentors new hires on policies and procedures of the department, facility protocol, and various operating systems.
  • Coordinate communication between patients, family members, medical staff, administrative staff and governmental agencies.
  • Interview patients/family members to determine linkage to appropriate governmental programs.
  • Maintains knowledge of community services and resources available to patients.
  • Refer patients to appropriate health care services or resources.
  • Performs Medicaid eligibility follow-up on government linked accounts.
  • Obtains Medicaid eligibility and submits approved accounts for billing.
  • Conducts field visits to patient homes and governmental offices.
Education
University of Phoenix - Atlanta Campus2018Bachelor of Science: Business ManagementCity, State, United States
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Resume Overview

School Attended

  • University of Phoenix - Atlanta Campus

Job Titles Held:

  • ACCIDENT BILLING SPECIALIST
  • Patient Access
  • Lead Financial Counselor/Benefit Coordinator

Degrees

  • Bachelor of Science : Business Management

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