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supervisor of technical services resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced Technical Operations Supervisor bringing nine years of quality performance in customer support and technical supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. As a supervisor covering Spectrum Business customers, my role is to ensure that my direct reports have the skills and tools needed to provide excellent customer service based on the policies and procedures established by the company and to implement accordingly. I also conduct the role of local safety coordinator; maintaining employee safety records, conducting facility audits and working with regional safety specialists and managers to ensure worker risk is minimized.

Skills
  • Planning and Coordination
  • Troubleshooting issues
  • Supervision
  • Verbal and Written Communication
  • Assignment Delegation
  • Employee Motivation
  • Performance Assessment
  • Customer Service Management
  • Customer Relations
  • Quality Assurance
  • Safety policies
  • Desktops, Laptops and Mobile Devices
  • Meter Reading
  • Operating Lifts
  • Power Tools
  • Continuous Improvement Process
  • Program Implementation
  • Workplace Safety
  • Technical Support
  • Customer Satisfaction
Education
University of North Carolina At Asheville Asheville, NC Expected in : Chemistry - GPA :
  • Continuing education in Chemical Engineering for "2+2" Program with local university transfer after 2 years of core curriculum completion.
Asheville Buncombe Technical Community College Asheville, NC Expected in Associate of Science : Chemistry - GPA :
  • Seeking degree in Chemical Engineering for "2+2" Program with local university transfer after 2 years of core curriculum completion.
Accomplishments
  • Accomplished promotion to Senior Broadband Technician in 18 months
  • Achieved personal goal for role of Technical Supervisor less than 18 months later
  • Nominated for and accepted role of Business Supervisor for seven counties covering Western North Carolina
  • Supervised a team of 12 - 15 staff members over the past nine years, covering residential, business and fiber customers.
  • Nominated for local safety coordinator for the past four years
  • Work directly with several local multi-campus health care facilities across Western North Carolina
  • Maintain high standards of morals and ethics for my direct reports
  • Achieve top-tier standings monthly among fellow supervisors in the Greenville-Spartanburg-Anderson-Asheville region.
Work History
Grande Communications Networks, Llc - Supervisor of Technical Services
San Jose, CA, 09/2012 - Current
  • Interviewed, hired, trained and mentored 12 (or more) staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Delivered high-speed internet, video and telephony services to customer locations within specific timeframes.
  • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Coached employees, managers and executives on effective safety policies.
  • Conducted investigations into incidents and reported on findings.
  • Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
  • Conducted safety audits and investigated plant quality issues.
Talentsphere Staffing Solutions - Broadband Technician
Vancouver, BRITISH COLUMBIA, 09/2009 - 09/2012
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Utilized industry equipment to analyze, identify and resolve technical problems.
  • Worked closely with network administrators and server engineers to deliver quality service
  • Provided customer with information and requirements for all services.
  • Responded to service requests during and after business hours.
  • Developed and maintained courteous and effective working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Complied with all company quality, security and safety guidelines..
Myr Group - Property Manager
Rochester Hills, MI, 08/2008 - 08/2009
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
  • Managed minor appliance issues and scheduled repairs as needed.
  • Scheduled routine maintenance and upkeep of facility property such as yard and parking lot maintenance and roof and gutter cleanings.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Self-employeed - Construction Manager
City, STATE, 01/2004 - 09/2008
  • Surveyed sites to determine material needs and accurately manage inventories and budgets.
  • Put together estimates, specifications and other project documents.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
  • Collaborated with contractors, architects, engineers and public agencies to complete projects within timeline limitations and budget constraints.
  • Installed carpet, hardwood and tile flooring in commercial and residential buildings.
  • Operated drills, paving breakers and powered abrasive saws to cut or demolish bricks and concrete.
  • Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Repaired roofs and flooring and remodeled bathrooms and kitchens.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.

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Resume Overview

School Attended

  • University of North Carolina At Asheville
  • Asheville Buncombe Technical Community College

Job Titles Held:

  • Supervisor of Technical Services
  • Broadband Technician
  • Property Manager
  • Construction Manager

Degrees

  • Associate of Science

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