Supervisor Manager Member Enrollment Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Innovative and goal-oriented Management professional committed to process improvements, research and development. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through excellent customer service, innovation, attention to details and monitoring trends.

  • Policies and procedures
  • Staff Management
  • Strategic planning
  • Mathematical calculations
  • Negotiation
  • Business Development
  • Project Management
  • Operations management
  • Coaching and mentoring
  • Improvement initiatives
  • Verbal and written communication
  • Key Performance Indicators
Work History
Supervisor/ Manager Member Enrollment, 01/2014 to 06/2016
XeroxCity, STATE,
  • Client facing, providing daily updates and resolution to all outstanding issues.
  • Collaborated with Finance, Claims, and Customer Service Business Units to create and execute internal policies and procedures.
  • Assisted upper management in setting goals that promoted company growth by making recommendations for system changes.
  • Served as subject matter expert for escalated issues, and saved 20% more staff time than others by learning answers to frequently asked questions and creating binders of resources to quickly resolve each while ensuring quality service was paramount
  • Streamlined and executed process changes; decreased personnel that handled each document by initiating and tracking production systems saving $125,000 on overall project, and explored system enhancements that categorized tasks more efficiently, resulting in overall increase in productivity by 50%.
  • Led weekly status meetings, empowering employees to think unconventionally and encouraging them to seek new, more efficient work methods.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improvement.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Accounts Receivable & Project Coordinator, 09/2004 to 01/2014
  • Reconciled 300-500 payments daily, audited accounts for accuracy, created and input data into excel spreadsheets, resolved monetary discrepancies, and performed maintenance on group and individual accounts.
  • Completed special projects to capture trends and statistics that included graphing data and process mapping.
  • Partnered with area resorts to resolve outstanding financial issues.
  • Leveraged accounting and finance experiences and expertise to identify, propose and implement automated solutions and reduce manual processes.
  • Analyzed aging reports to identify trends and patterns causing missed collections which reduced over targets by 98%.
  • Liaised cross-functionally with Financial Analysts to resolve changes or modifications to revenue recognition or invoicing process.
Billing and Enrollment Sr. Analyst & Supervisor, 06/1997 to 09/2004
  • Began tenure as Analyst and was quickly promoted to Senior Level Analyst charged with account reconciliation of clearing accounts and serving as main point of contact for high-level customers, resolving complaints and issues.
  • Was then promoted to Supervisor of billing and payment processing for two companies within main company.
  • Successfully led team of 17 direct reports, on boarded new members, provided training and ensured accuracy of member financial transactions.
  • Created troubleshooting techniques on financial discrepancies in system that pertained to data entries.
  • Audited workflow techniques and implemented changes that improved overall efficiency and effectiveness.
  • Minimized over-targets and increased subject matter expertise, streamlining overall operations by removing unnecessary steps and eliminating excessive paper by creating digital files with substantial savings, through cross training of two teams, billing and payment specialists for both American Travelers and Transport Insurance companies.
  • Healthcare policy management, service operations, regulatory and member experience, and provider collaboration.
Masters: Business Management Indianapolis, Expected in 12/2005
Indiana Wesleyan University - Indianapolis, IN,
Bachelor of Science: Business Management Indianapolis, Expected in 12/2001
Indiana Wesleyan University - ,
Additional Information
  • Hope, Faith and Works Ministries Instituted the homeless ministry, collecting and purchasing clothing and basic need items, and distributing them at various locations to the homeless population. Created advertising for the ministry and personally presented the publication on a local radio station.

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Resume Overview

School Attended
  • Indiana Wesleyan University
  • Indiana Wesleyan University
Job Titles Held:
  • Supervisor/ Manager Member Enrollment
  • Accounts Receivable & Project Coordinator
  • Billing and Enrollment Sr. Analyst & Supervisor
  • Masters
  • Bachelor of Science