SUPERVISOR FOR CORE LABORATORY, SHIPPING, CUSTOMER SERVICE
Diligent, accurate and reliable Laboratory Technologist with reputation for completing high quality, complex diagnostic lab procedures in a timely fashion in accordance with CAP, AABB, FDA, JC, and AAAHC standards.
Blood bank background
Lab testing and reporting
Lab equipment maintenance
Data and statistical analysis
Trained in HIPAA compliance
Inventory management aptitude
Supervisor for Core Laboratory, Shipping, Customer Service, 08/2011 to 05/2014 Malcolm Grow Medical Center (USAF) – Andrews AFB, MD
Managed Customer Service, Core Lab, and Shipping in support of 382 providers, 23 clinics, and 24/7 Emergent Care Operations.
Executed QC, maintenance, and troubleshooting on 12 analyzers valued at $1.5M
Compiled department QA data, tracking 10 sample processing metrics which expedited patient care and improved result time by 15%
Managed $500K, 225-item inventory increasing order efficiency by 30%
Procured 23 new equipment items valued at $536K for transfer to new medical facility
Identified abnormal test results and referred them to the Medical Director for further review.
Managed sample handling, receiving, storage and inventory.
Supervisor, Forensic Toxicology Accessions Lab, 05/2005 to 08/2011 Armed Forces Institute of Pathology Dept. of Forensic Toxicology – Rockville, MD
Performed post-mortem and human performance tests supporting Armed Forces Medical Examiner System
Supervised staff of 11 in sole DoD Forensic Toxicology Lab and guided processing of 12K fatality and mishap inquiries annually
Trained on seven tasks for drug testing analyzer valued at $80K increasing test capacity by 1.3K tests per year
Collected over 400 urine samples for drug screening as a trained chain of custody custodian
Analyzed 175 quality control samples validating 78 in-house assays which ensured legality of 50K results
Performed maintenance and troubleshooting on $4M in state-of-the-art equipment
Led staff through Board of Forensic Toxicology inspection; sole DoD laboratory certified
Medical Laboratory Technician, 11/2002 to 05/2005 Air Force Institute for Operational Health (AFIOH) – Brooks City-Base, TX
Analyzed immunological samples for sole AF Reference Laboratory, serving 350 DoD customers worldwide
Performed 187K infectious disease tests per year supporting prevaccination, deployment, and maternal screens
Oversaw preventive maintenance and repairs on 150 lab devices valued at $1M ensuring 100% operability
Maintained 475 item inventory/$1.8M annual budget which kept testing on track for 233K tests
Programmed five tests on new automated instrument to replace manual procedure and saved $2.5K annually
Bachelor of Science: Psychology, 2011 University of Maryland University College - Adelphi, MD
Associate of Applied Science: Medical Laboratory Technology, 2004 Community College of the Air Force - Maxwell AFB, AL